Care Coordinator

Nightingale Hammerson; Alton; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading care provider is looking for a Care Coordinator in Alton, England. This role involves managing daily care schedules, supporting clients and carers, and ensuring compliance with care standards. The ideal candidate will have experience in care coordination, strong organisational skills, and be proficient in digital care management. A full UK driving license is required. Salary is £24,000.

Qualifications

• Previous experience in care coordination or team supervision within a domiciliary care setting.
• Strong organisational, problem-solving, and communication skills.
• Ability to lead by example in a fast-paced environment.
• Proficient in using digital care management systems.
• Full UK driving licence and access to a vehicle (required).

Responsibilities

• Manage and coordinate daily care schedules.
• Respond quickly to changes in schedules or emergency cover requirements.
• Organise and deliver work-based learning and training.
• Record and manage carer absences and documentation.
• Supervise the Out of Hours service as part of a rotating schedule.

Skills

Communication skills

Organisational skills

Problem-solving skills

Leadership skills

Digital care management

Job description

Principal Responsibilities
Care Coordination and Scheduling

• Manage and coordinate the daily care schedules, ensuring all client visits are matched with suitable carers and covered efficiently.
• Plan care rounds with awareness of carers’ travel time, locations, and availability to ensure both business efficiency and care continuity.
• Respond quickly and effectively to any changes in schedules or emergency cover requirements.
• Manage incoming queries from clients and carers, ensuring professional and timely responses.

Client and Carer Support

• Act as the first line of communication for field staff and clients regarding operational matters.
• Resolve concerns or complaints promptly and in line with company procedures.
• Support the onboarding and mentoring of new Professional Carers, acting as a role model in the field.
• Conduct initial care assessments and service user introductions to ensure smooth transitions.
• Participate in reviews, assessments, and updates to care plans and risk assessments.

Training and Supervision

• Organise and deliver work-based learning and field-based training for new staff.
• Undertake regular supervisions and competency checks for carers.
• Attend occupational therapist visits in the field to ensure care plans meet the needs of service users—especially in double-up care scenarios.
• Liaise with the branch trainer on ongoing training needs identified during supervisions or audits.

Operational and Administrative Support

• Record and manage carer absences, sickness, and holiday requests.
• Ensure all client and carer documentation is kept up-to-date and audit-ready.
• Log and action system alerts and ensure full compliance with care planning software.
• Maintain accurate and confidential communication records and documentation.
• Prepare for and attend meetings with management and external professionals when required.

On-Call and Out-of-Hours Duties

• Participate in the out-of-hours and on-call rota as directed by the Registered Branch Manager.
• Supervise the Out of Hours service during evenings and weekends as part of a rotating schedule.
• Provide emergency care cover when necessary and escalate any safeguarding concerns appropriately.
• Record and report all on-call activities, safeguarding concerns, or complaints to the Registered Branch Manager.

Team Collaboration and Quality Assurance

• Foster strong relationships with service users, carers, and office colleagues through effective communication and a collaborative mindset.
• Support the achievement of KPIs set by the Branch.
• Conduct bi-monthly audits on carer and client files to ensure compliance with company and regulatory standards.
• Take part in service quality improvements and contribute ideas for operational efficiency and care excellence.

Person Specification

• Previous experience in care coordination or team supervision within a domiciliary care setting.
• Strong organisational, problem-solving, and communication skills.
• Ability to lead by example and act decisively in a fast-paced environment.
• Proficient in using digital care management systems.
• Commitment to providing high standards of care and client service.
• Full UK driving licence and access to a vehicle (required).

Salary / Benefits:24,000