Care Coodinator

Bluebird Care; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading home care provider in London is seeking a full-time Care Coordinator to ensure customers receive high-quality support. The ideal candidate will be highly organised and empathetic, responsible for allocating care experts and maintaining customer care plans, contributing significantly to the home care standard.

Benefits

Training and development opportunities

Supportive team environment

Equal Opportunity Employer

Qualifications

• Strong communication skills, both spoken and written.
• Ability to work flexibly and adhere to policies.
• Highly organised with good prioritisation.

Responsibilities

• Allocate care experts to ensure timely delivery of care.
• Monitor allocations to optimise work/life balance for care experts.
• Process new referrals and changes to customer care plans.

Skills

Knowledge of domiciliary care provision

Organisational skills

Communication skills

Ability to work independently

Teamwork

Education

Valid right to work in the UK

Valid driving licence

Access to a car

Job description

Bluebird Hounslow & Chiswick is recruiting a full-time Care Coordinator to join the team, ensuring customers receive excellent quality care and support to keep them safe and comfortable in their own homes.

We're looking for an outgoing, supportive, and empathetic individual with excellent organisational and communication skills. An individual who enjoys empowering and supporting others.

Key Responsibilities

Make sure care experts are appropriately allocated to customers so that care is delivered on time, safely, and in line with customers' wishes (as agreed in their care and support plan).

Duties

• Liaise with the registered manager to ensure sufficient care experts with the right skills are recruited to meet the needs of the business. Arrange cover for care assistant sickness, absenteeism, or holidays.
• Accept, allocate, and process new referrals for care and support promptly.
• Process changes to customers' care and support plans.
• Ensure sufficient cover to deliver care and support on time.
• Monitor the allocation of care experts to maximise efficiency while supporting them to maintain a healthy work/life balance.
• Use IT systems to allocate care experts to customers, working with Bluebird Care Field Care Supervisors to match skills, experience, and preferences, considering travel arrangements and emergencies.
• Complete all rotas at least 2 weeks in advance and distribute weekly.
• Participate in the out-of-hours emergency on-call rota after full training and assessment.
• Maintain up-to-date records, including mileage, travel distances, accidents, and incidents, ensuring confidentiality.
• Carry out general office duties and prepare reports as required.
• Communicate effectively with customers and their representatives, considering communication needs.
• Collaborate with the team and health and social care professionals to deliver high-quality services and improvements.
• Train new and existing care experts if qualified.
• Work flexibly and adhere to Bluebird Care policies and procedures.

Skills and Abilities

• Knowledge of domiciliary care provision.
• Ability to work independently and as part of a team.
• Highly organised with good prioritisation skills.
• Excellent spoken and written communication skills.

We’re passionate about what we do, and we’re looking for caring and dedicated people to join our team, helping us set the standard in home care. As a Care Coordinator, you’ll help customers feel how good it is to be home, delivering the best care and making a real difference.

Requirements include a valid right to work in the UK, a valid driving licence, and access to a car.

At Bluebird Care, we provide the time, training, and rewards necessary to deliver high-quality care. We are an Equal Opportunity Employer. DBS/PVG checks and references will be undertaken in line with government regulations and best practices.