Care Co-Ordinator/ Team Leader (Saintfield or Newtownards)

Home Instead Senior Care; Saintfield; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading home care company in the UK is looking for a Care Co-Ordinator/Care Team Leader to join their passionate team in Saintfield. This full-time role involves planning and supervising care services to ensure clients receive the highest quality care. The ideal candidate must have excellent people skills, 12 months of supervisory experience, and a passion for making a difference in people's lives.

Qualifications

• Minimum 12 months experience supervising/leads a team.
• Must possess a full UK driving license and have means of transport.
• Passionate about delivering high-quality care.

Responsibilities

• Plan, coordinate, and schedule services for clients.
• Conduct care consultations and support new Care Professionals.
• Ensure high quality personalized care is delivered.

Skills

People skills

Communication

Organisational skills

Problem-solving

Fast-paced adaptability

Tools

People Planner software

Job description

Company Description

Home Instead is the top home care company in the UK, renowned for the quality of care we provide our clients in their own homes.

Our offices are located in Saintfield and Newtownards, and we currently have an opening at both locations, with the additional option of 1 day per week working remotely. Our team of Care Professionals support clients from Greater Belfast to Lisburn to Bangor to Newcastle, Co. Down. We have been active in this local community since 2015and our mission is to brighten the lives of seniors giving them a sense of purpose, wellbeing & worth. Our mission statement is 'With warm and thoughtful care, we help you live your best life' - we believe this applies both to the clients we support and to our team of employees.

Our office team is close-knit, multi-skilled and adapatable - but we have come from all walks of life and not all of us had a background in care prior to joining Home Instead.

Job Description

We are seeking an enthusiastic Care Co-Ordinator/ Care Team Leader for our Down and Lisburn office, located in Saintfield, who wants to be part of something special. Do you like to know that what you do makes a real difference topeople’slives? We are seeking someone whotakes pride in their role, gives attention to detail, and finds the best solutions for both Clients and Care Professionals.

You could be joining anaward-winning office who focus ona high-quality, person-centredcare service, providing companionship, home help and personal care. This exceptional service is different to any other care organisation in the area, providing a minimum of one-hour home visits toour client base.Imagine havingdementia but still beingable to go to your dance class on a Saturday, still beingable to pick up your pension, still going into town on a Wednesday fora coffee. Our team of dedicated Care Professionalsmakes these things happen every day.

As Care Coordinator, you hold a supervisory role, with a portfolio of clients/Care Professionals under your care. You are responsible for ensuring that ourclientsalways receive thehighest quality care from Care Professionals who are a suitable match,with the emphasis on building fantastic relationships.

Responsibilities include:

• Planning, Coordinating and Scheduling of the service for clients
• Carrying out care consultations with potential new clients.
• Organising all Rota’s and making sure that all Care Professionals have their schedules in advance
• Conducting service reviews and completing client support plans whilst liaising with theclient, their family,and the team to ensure theclientis happy
• Supporting new Care Professionals as they get started in their new role
• Conducting Care Professional supervisions and Client quality assessments
• Dealing with enquiries and working collaboratively with key support functions
• Ensuringthat the Client/Care Professionals are matched well and the delivery of the highest quality of personalised care
• Maintaining accurate records in respect of all the duties of the role
• Participate in the on-call rota currently one weekend in 8
• Compliance with Home Instead's Equality, Diversity and Equal opportunities Policy

Qualifications

What qualifications and experience will you need?

You may be from outside the care industry but with excellent transferrable skills, and we would like to hear from you. You must be passionate about delivering high quality service toour clientsand Care Professionals

Essential Skills:

• Have excellent “people” skills
• Have a minimum of 12 months experience with responsibility for supervising/leadinga team of people
• Be a strong communicator, both verbally and in writing and have an excellent telephone manner
• Have strong organisational and problem-solving skills – ‘A puzzle solving brain’.
• Be able to work at a fast pace in a changing environment
• Have a passion for delivering the highest quality of care to our clients
• Must have a full UK driving licence and means of transport when required to visit clients

Desirable Skills:

• Previous experience in the care sector or a related industry would be helpful,and any experience of scheduling or logistics is desirable
• Experience of usingPeople Planner software is an advantage, but not essential

Additional Information

Would you like to be part of a team which improves the lives of others every day? If so, we would love to hear from you.

This is a full time role , working Monday to Friday, with some flexibility required to support on call.

Salary £26 to £30k depending on experience

This role is UK based and the right to work in the UK will need to be established as part of the recruitment process.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.This role is subject to an Access NIenhanced disclosure.

Apply today to learn more.