Care Co-ordinator/Administrator

NHS Jobs; Cambridge; On-site; GBP 23,000 - 30,000; Full time

Job summary

NHS Jobs is seeking an organised administrator to support GP practice operations in pathology services. The role involves inbox management, data coding, screening programme support, and helping with seasonal NHS campaigns.

The successful candidate will work closely with practice staff to ensure smooth daily functioning, good data quality, and effective patient communication within a busy primary care environment.

Responsibilities

• Daily management of the Pathology inbox, allocating blood results and unregistered results.
• Lead QoF duties: clinical searches, recording and coding to add patients to registers.
• Recall monthly injections and eligible vaccinations, health checks and LD health checks.
• Manage data quality and support staff in using the clinical system to drive quality.
• Submit CQRS payments and other local contract payments.
• Manage screening programmes (cervical, diabetic eye, breast) under the Office Manager.
• Extract information from incoming letters or signpost to team members.
• Assist GPs with routine admin and insurance forms for review.
• Handle questionnaire responses on Accurx and relay tasks to clinicians.
• Run medication alerts and alert relevant clinicians; respond to recalls.
• Conduct audits under the guidance of the Practice Manager and Partners.
• Assist with cover for absences in reception and workload spikes.
• Deal with patients and NHS contacts in person and by phone.
• Assist with seasonal flu clinics and NHS campaigns.
• Assist Office Manager with training for new staff and resolving simple IT problems.
• Learn the secretary role to enable cover during sickness/leave and support statutory requirements.

Job description

MAIN DUTIES

• Responsible for the daily management of the Pathology inbox, allocation of blood results and allocating unregistered blood results. Dealing with queries in the Pathology inbox ie: results sent for patients not registered.
• Playing a leading role in all aspects of QoF - running clinical searches, reviewing records and adding coding to add patients to the register if appropriate. Reviewing indicators and recognising work needed to achieve targets. Recalling patients for long term condition reviews, coding invites, reviewing records to see what work needs to be done to achieve targets.
• Recalls monthly recalls for injections, calling patients eligible for vaccination programmes, contraception, blood tests, NHS Health checks and Learning Disability Health checks.
• To manage data quality issues, providing support and guidance to practice staff in the use of the clinical system to promote quality achievement.
• Submitting CQRS payments and other payments that need submitting for local contracts.
• Managing screening programs (cervical screening/diabetic eye screening/breast screening) under the guidance of the Office Manager. Sending new pre-diabetes letters.
• Extracting information from incoming letters or signposting them to other team members.
• Assisting the GPs with completing routine, non-opinion administrative and insurance forms for GPs to review and sign (such as mortgage or benefits forms).
• Dealing with questionnaire responses on Accurx, reviewing and sending tasks to clinicians.
• Medication alerts running searches and alerting relevant clinicians where appropriate, along with acting on information regarding recalled products, updates to products and their use.
• Conducting audits under the guidance of the Practice Manager and Partners.
• Assisting with cover for absences/holiday in reception and helping with extra-ordinary workloads.
• Dealing with patients, and contacts within the NHS and other practices, both in person and on the telephone.
• Assisting the Office Manager with the implementation and invitation to seasonal flu clinics/new NHS campaigns.
• Assisting the Office Manager in training for current and new staff and helping to resolve simple problems with PCs and printers.
• Learning the role of the secretaries to enable help/cover in busy periods of during sickness/annual leave. The post holder will be aware of the various statutory requirements and will assist in implementation as directed by the Practice Manager and Office manager. There is a need to work closely with administrative and clinical staff to ensure the smooth running of the practice.