Administrator

NHS Jobs; Hempstalls; On-site; GBP 21,000 - 30,000; Full time

Job summary

NHS Jobs in Hempstalls, United Kingdom, is seeking an efficient administrative assistant to support clinical and reception teams at a GP practice. You will perform tasks from patient recalls to data entry, manage appointments, handle phone calls, and process internal requests while ensuring records stay accurate and up-to-date.

This role involves liaising with patients, social services and external agencies, maintaining policies, supporting vaccination clinics, and contributing to a tidy,

Responsibilities

• a. Patient recalls
• b. Carry out system searches as requested
• c. Initiating contact with and responding to, requests from patients, team members and external agencies
• d. Scanning and coding of patient related documentation and attaching scanned documents to patients healthcare records
• e. Process personal, telephone and e-requests for appointments
• f. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• g. Action direct requests for information i.e. SAR, Insurance/Solicitors letters and DVLA forms to the appropriate personnel
• h. Action incoming emails/tasks as necessary in support of the secretarial team
• i. Manage all queries as necessary in an efficient manner
• j. Data input with attention to detail
• k. Action incoming emails and online triage when necessary
• l. Support reception staff making patients appointments
• m. Dealing with medical records regarding Social Services and Safeguarding requests
• n. Photocopy documentation as required
• o. Data entry of new and temporary registrations and relevant patient information as required
• p. Summarising and Input data into the patients healthcare records as necessary
• q. Direct requests for information i.e. SAR, insurance/solicitors letters, DVLA, PIP and Benefit forms and DVLA forms etc
• r. General administration duties, eg photocopying, filing, shredding etc
• s. Maintain a clean, tidy, effective working area at all times
• t. Support all clinical staff with general tasks as requested
• u. Dealing with patients Covid 19 Vaccination queries
• v. Attendance and duties required at the Covid Vaccination Clinic
• w. Updating and reviewing practice policies and procedures
• x. Searches and duties to support the Practice Manager
• y. Undertaking Fire Alarm Testing and Water Analysis in accordance with the Legionnaires requirements
• z. NHS App, Website & Facebook Ambassador

Job description

• a. Patient recalls
• b. Carry out system searches as requested
• c. Initiating contact with and responding to, requests from patients, team members and external agencies
• d. Scanning and coding of patient related documentation and attaching scanned documents to patients healthcare records
• e. Process personal, telephone and e-requests for appointments
• f. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• g. Action direct requests for information i.e. SAR, Insurance/Solicitors letters and DVLA forms to the appropriate personnel
• h. Action incoming emails/tasks as necessary in support of the secretarial team
• i. Manage all queries as necessary in an efficient manner
• j. Data input with attention to detail
• k. Action incoming emails and online triage when necessary
• l. Support reception staff making patients appointments
• m. Dealing with medical records regarding Social Services and Safeguarding requests
• n. Photocopy documentation as required
• o. Data entry of new and temporary registrations and relevant patient information as required
• p. Summarising and Input data into the patients healthcare records as necessary
• q. Direct requests for information i.e. SAR, insurance/solicitors letters, DVLA, PIP and Benefit forms and DVLA forms etc
• r. General administration duties, eg photocopying, filing, shredding etc
• s. Maintain a clean, tidy, effective working area at all times
• t. Support all clinical staff with general tasks as requested
• u. Dealing with patients Covid 19 Vaccination queries
• v. Attendance and duties required at the Covid Vaccination Clinic
• w. Updating and reviewing practice policies and procedures
• x. Searches and duties to support the Practice Manager
• y. Undertaking Fire Alarm Testing and Water Analysis in accordance with the Legionnaires requirements
• z. NHS App, Website & Facebook Ambassador