Care Co-ordinator

Integrated Care System; Poole; On-site; GBP 25,000 - 30,000; Part time

Job summary

A healthcare practice in Poole is seeking a part-time administrator to manage patient appointment requests and provide efficient administrative support. The ideal candidate will have excellent communication skills, a commitment to personal development, and experience in a customer-focused environment. A good level of spoken English and familiarity with NHS systems is preferred. This role offers a competitive salary and benefits including access to the NHS Pension Scheme.

Benefits

Access to NHS Pension Scheme

5 weeks annual leave

Cycle to work scheme

Qualifications

• Good spoken English required.
• Experience in a customer-focused administrative role is essential.
• Commitment to personal and professional development is expected.

Responsibilities

• Manage patient appointment requests and administrative tasks efficiently.
• Handle triaged requests in a timely manner according to written procedures.
• Maintain accurate records of client and patient contacts.

Skills

Communication skills

IT literacy including Microsoft Office

Telephone call handling

Ability to deal with sensitive information

Facilitation and negotiation skills

Education

General education

Recognised administrative qualification(s)

Tools

TPP SystmOne clinical system

Job description

TheKlinik triage team is the heart of The Adam Practice. The main aim is managingthe day to day workload of patient appointment requests via reception teams andonline consultations.

To be responsible for the day to day administration of Klinik request. Ensuring a timely and efficient turnaround of appointments.

To carry out all duties in a professional manner and adhere to all Adam Practice protocols, policies and guidelines at all times.

Main duties of the job

To have excellent communication skills, with the ability to communicate in writing and verbally to a wide range of providers and users of the services, including patients; carers; voluntary; social; primary and secondary care providers.

We are offering this vacancy on a part time permanent contract, hours are follows:

Monday- 12:30 - 17:30 - 5 hours

Wednesday- 12:30 - 17:30 - 5 hours

Thursday- 12:30 - 17:30 - 5 hours

Friday- 12:30 - 17:30 - 5 hours

Total - 20 hours per week

About us

The Adam Practice is a partnership located across 5 surgeries in Poole, Dorset. This is an exciting opportunity to join our growingprimary care team in a forward- thinking, innovative, general practice, whichhas a current CQC rating of Outstanding in Care.

Here are some of our many benefits we offer;

Accessto NHS Pension Scheme and NHS discounts, 5 weeks annual leave (inclusive ofbank/public holidays that fall in the holiday year). Entitlement is pro-ratafor part-time employees.

Auto enrolment in NHS Pension Scheme.

Cycle to work scheme.

Job responsibilities

The purpose of the role is to:

Ensure all triaged requests are dealt with in a timely manner, in accordance with written procedures.

Keep accurate records of all client and patient contacts, using System One.

Assist in the training and support of other colleagues where appropriate and to support the development of an effective Klinik Admin team within The Adam Practice

Develop a thorough knowledge of the employing organisation and to work in accordance with written protocols.

Implement agreements and policies concerning data sharing and client/patient consent.

This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties, which fall within the grade of the job, in discussion with the manager.

Full training will be provided.

This job description is not exhaustive and indicates the primary areas of responsibility only. Additional tasks may be required from time to time reflecting the level of responsibility of the post.

Person Specification

Qualifications

• Good level of general education
• Good level of spoken English
• Recognised administrative qualification(s)
• A commitment to continuing personal and professional development

Experience

• Experience of a varied administrative workload, in a customer-focused environment
• IT literate including Microsoft Office
• Telephone call handling
• Learning and using protocols
• Experience of working in the NHS, and ideally General Practice
• Experience using TPP SystmOne clinical system/electronic appointment systems
• Experience handling sensitive and confidential information
• Medical terminology

Qualities & Attributes

• Ability to communicate effectively with patients, staff and clinicians on the telephone and face to face
• Open-minded and positive; focused on solutions not problems
• Self-motivated
• Always strives for improvement
• Effective team member and able to work independently
• Flexible and adaptable to adjust and contribute to the needs of the practice/service delivery
• To be confident in dealing with difficult situations
• Facilitation and negotiation skills getting the best out of other people and situations

Mobility

• Ability to travel between all Practice sites when required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.