Care Co-ordinator

Integrated Care System; Nottingham; On-site; GBP 24,000 - 30,000; Full time

Job summary

A healthcare organization in Nottingham is seeking a care coordinator to enhance patient services across GP practices. Responsibilities include managing patient appointments, handling data, and supporting clinical initiatives. Ideal candidates will have communication skills, experience in healthcare, and ICT proficiency. The position offers a supportive environment with training and a competitive salary package.

Benefits

NHS Pension

Employee assistance programme

Professional development opportunities

Qualifications

• Experience in a similar role involving data accuracy.
• Knowledge of general software applications.
• Driver with sole use of a vehicle.

Responsibilities

• Run reports from clinical systems.
• Keep patient clinical records accurate.
• Support patients to book appointments.

Skills

Excellent communication skills

Organizational skills

Ability to work independently

Experience in healthcare

ICT skills

Education

GCSE Grade A to C in English and Maths

Tools

SystmOne

Microsoft Word

Microsoft Excel

Job description

If you are an innovative person and would love the exciting challenge of working within a developing patient-focused service, this could be the job for you.

This role operates across 11 GP Practices in the Rushcliffe area, who form the Rushcliffe Primary Care Network (PCN). The purpose of this role is to support the delivery of Primary Network key priorities.

The role involves patient searches and data gathering, contacting patients, coordinating appointments, managing staff rotas, being involved in projects and NHS initiatives, supporting the organisation of the COVID vaccination service, managing PCN/practice websites, coordinating patient care for long term conditions, and much more.

The successful candidate will have excellent interpersonal and communication skills, and be organised, patient and empathetic.

This is a practice based role at Gamston Medical Centre.

Main duties of the job

Main duties include running and analysing reports from clinical system SystmOne, and ensuring patient records are accurate and up to date. You will be responsible for booking patient appointments, supporting various clinical initiatives, and helping patients manage their care by providing clear and accessible information.

Additionally, you will work closely with GP practice teams, providing essential administrative support. You will coordinate clinics, and multi-disciplinary meetings. The role also involves promoting digital health tools, maintaining practice websites, and using clinical systems for record-keeping, audit, and evaluation, ensuring adherence to organizational policies and procedures. You must be able to travel across all areas of Rushcliffe as required. You will be expected to work independently, plan your own workload, and seek guidance when necessary.

In return we offer a friendly, supportive working environment which demonstrates a commitment to providing supervision, learning and professional development for all staff, together with a competitive salary package and other benefits including NHS Pension and an employee assistance programme.

There is also the opportunity for local and national links to be established with other PCNs to support professional supervision and enable the sharing of innovation and best practice.

About us

PartnersHealth LLP was formed on 2nd October 2015 by the GP Partners of Rushcliffe General Practices, in recognition and response to the changing NHS landscape. It is constituted as a membership organisation, a partnership of partnerships.

By providing a different and collaborative local response, we will adapt and transform general practice to create a sustainable platform for the future.

Our Vision & Values

Our vision is to continue to care for our patients and our community by creating a sustainable provider of modern general practice. We are committed to Living Life Better for and on behalf of our patients, our colleagues and the communities we serve.

Overview of your organisation

Three values are at the core of who we are and how we act: courage, creativity and commitment.

A more extensive list of job responsibilities and the necessary skills, experience and qualifications can be found in our Job Description and Person Specification.

Please note you will need to meet the essential criteria as outlined in the person specification to be considered for the role.

PartnersHealth has been recognised by the Times and Sunday Times as one of the best medium companies to work for in 2024

Job responsibilities

PURPOSE OF THE ROLE

A care coordinator works with GP practices to help run reports, organise patient visits, deal with tasks and generally help patients to get a better service from doctors, nurses, clinicians and admin teams within the practice and other professionals.

The role supports a variety of services such as mental health, social prescribing, pharmacy, respiratory, vaccination, care homes, enhanced access service ie weekend and evening services and other services.

MAIN DUTIES AND RESPONSIBILITIES

Run reports from clinical systems such as systmOne (training will be provided if needed).

Keep patient clinical records accurate and up to date with the use of read coding and data entry.

Work with teams within the GP practice and those who support GP practices, providing administrative support as required.

Generate reports to help analyse appointment data to understand capacity and demand.

Support patients to book appointments, as part of the various projects, programmes and clinical initiatives (e.g Spirometry, Mental Health and extended access/community clinic appointments).

Help patients manage their needs by answering queries, making and managing appointments, and making sure that patients have understandable written or verbal information to help them make choices about their care.

Support or manage clinics as required including management and monitoring of services and staff rotas.

Help patients gain access to self-management education courses and peer support/interventions that support them to take more control of their health and wellbeing

Support the coordination and delivery of muti-disciplinary meetings.

Adhere to organizations policies and procedures, guided by occupational policies and procedures in primary and secondary care.

Work without supervision, plan own workload and seek guidance as required from line manager and colleagues.

Readily promote and support access of digital health tools (NHS App & Patients Know Best) to patients, communities & colleagues to help people manage their health, care and wellbeing through improved access to services.

Maintain PCN and GP Practice websites and waiting room screens (Envisage).

Use clinical systems for record keeping, audit and evaluation.

Use clinical reporting and digital editing tools (Canva) to create quarterly and annual business reports.

Maintain confidentiality at all times.

LEARNING & DEVELOPMENT

Undertake ongoing training as required for the role of the care co-ordinator.

Take an active role in 1-2-1s and appraisals.

SAFEGUARDING RESPONSIBILITIES

Adhere to Safeguarding of Children, Adults and vulnerable people policies. All employees have a responsibility to support the organisation in our duties by:

Attending mandatory training on Safeguarding children and adults.

Making sure they are familiar with their and the organisations requirements under relevant legislation.

Adhering to all relevant national and local policies, procedures, practice guidance (e.g. LSCB Child Protection Procedures and Practice Guidance) and professional codes.

Ensure safeguarding processes are followed and concerns are escalated for vulnerable individuals.

Adhere to information governance polices and processes.

MOBILITY

You will be expected to work across sites in Rushcliffe as required, which may include care homes, GP practices and other identified bases.

BEHAVIOURS

Partners Health staff should strive towards the following behaviours to support their professional development and working life

Communicate appropriately and clearly and know when to listen

Polite and professional at all times

works on own initiative

Organised, Structured and Purposeful

Diplomatic, Tactful, Emotionally Aware

Determined, Focused and Resilient

Self -Aware as an individual and part of a team

Happy to Contribute, Respectful, Adaptable

Eager to learn and seek the highest outcomes

Patient and outcome focused

Respectfully challenging and decisive

Know when to ask for help

Visible leadership and consistent management

ADMINISTRATION & GENERAL

As an employee of PartnersHealth it is expected that you will take due diligence and care in regard to any information collected, recorded, processed or handled by you during the course of your work and that such information is collected, recorded, processed and handled in compliance with organisation requirements and instructions.

To work to the agreed standards, policies and procedures, values and beliefs of the organisation

The duties of this post are a guide to the range of responsibilities that may be required. These may change from time to time to meet the needs of the service and/or the development needs of the post holder. This job description will be revised regularly to take account of changes within the organisational structure and the organisations business plan.

Person Specification

Interpersonal

• Excellent communication skills across all forms of media to include telephone, email and in person
• Adaptable and flexible
• Ability to use own initiative when appropriate
• Ability to build and maintain effective working relationships
• Ability to challenge and be challenged
• Ability to motivate self and others, and to work as part of a team
• Ability to work flexibly to meet the needs of the service

Knowledge, Training & Experience

• Have ICT skills and knowledge of general software applications relevant to the post, including Word, Excel and management information systems GCSE Grade A to C in English and Maths
• Ability to multi-task in a complex and demanding environment
• Relevant experience in a similar role, involving data and the need for accuracy
• Experience of working within healthcare
• Experience of working within GP practice

Other

• Driver with the sole use of a vehicle

Qualifications

• Ability to work accurately and calmly under pressure in a busy environment
• Ability to keep accurate records
• Administration and organisational skills to a high level
• Well organised and methodical with the ability to manage workload, prioritise tasks effectively to meet deadlines and to reprioritise in response to changing needs
• Integrity, sound professional judgement
• Self-motivated and able to work with minimal direction
• Ability to work effectively under pressure
• Hard working and reliable
• Problem solving and analytical skill
• Resourceful with the ability to think outside the box
• Understanding of the importance of confidentiality and GDPR

Autonomy

• Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.