Care Co-ordinator

Caremark Ltd; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Caremark Ltd is seeking an experienced Care Coordinator for their Lambeth office. The role involves managing customer visits, recruiting Care Assistants, and ensuring that office procedures comply with standards. The ideal candidate should possess strong communication skills, be compassionate, and have prior experience in care coordination.

Benefits

Training opportunities and career progression

Pension

Supportive team and manager

Qualifications

• Strong communicator fluent in English (both written and spoken).
• Ability to work under pressure and multi-task.
• Compassionate and caring.

Responsibilities

• Manage care/customer files and produce compliance documents.
• Answer incoming telephone enquiries.
• Implement recruitment and vetting procedures for Care Assistants.

Skills

Communication

Organisational

Time Management

Decision Making

Compassion

Education

Experience as a Care Coordinator

Job description

Social network you want to login/join with:

• -Training opportunities and career progression
• -Pension
• -Supportive team and manager

Caremark Lambeth is a professional homecare provider supporting individuals in the borough of Lambeth and surrounding area.

We offer our customers a high-quality level of care and support in the comfort of their own homes and with our dedicated team supporting vulnerable adults and people with learning disability:-

• Personal Care
• Respite Care
• Live in Care
• Dementia and Alzheimer’s Care
• Companionship; Medication Assistance
• Shopping and Meal preparation
• Domestic Duties
• Social Activities.

We are currently looking to recruit an experienced Care Coordinator to join our team. This is an office-based position which includes performing many of the associated admin duties like managing care/customer files, producing compliance documents and occasionally being on-call on a scheduled rota basis. You will liaise with healthcare professionals, care assistants, customers , and their families to provide excellent standards of care and support with skilled and experienced teams of Care Assistants.

Reports to : Care Manager

Summary of role

To ensure all customer visits are allocated, to recruit suitable Care Assistants and to maintain appropriate office procedures.

• Answering all incoming telephone enquiries.
• Implementation of thorough recruitment and vetting procedures of all Care Assistants.
• Processing new customer referrals.
• Preparing appropriate documentation for Field Care Supervisors.
• Permanent allocation of Care Assistants to all customer visits and ensuring all visits always covered.
• Administration of all Individual Care & Support Agreements.
• Maintaining customer and Care Assistant office files and ensuring that they are always up to date.
• Maintaining computer system up to date at all times.
• Ensuring all customers and Care Assistant documentation and electronic records are kept up to date at all times.
• Ensuring all other records are kept up to date.
• To work closely with the Field Care Supervisor.
• To ensure compliance with all office systems and procedures.
• Assistance with wages and invoice processing.
• Production of reports and management information as required.
• Strong communicator who’s fluent in English (both written and spoken)
• Friendly telephone manner
• Ability to work under pressure and multi-task
• Strong organisational and time management skills
• Ability to work to deadlines & take direction
• Be able to think fast on their feet and make quick decisions
• Compassionate and caring
• Candidate MUST have previous experience as a Care Coordinator.