Care Co-ordinator

TN United Kingdom; England; On-site; GBP 25,000 - 35,000; Part time

Job summary

Join a forward-thinking company dedicated to providing exceptional care in the home. As a Care Coordinator, you will play a vital role in ensuring continuity of care for clients with diverse needs. This position offers the chance to work in a supportive environment, where your contributions will help enhance the quality of life for individuals in their homes. With a focus on premium customer service, you will coordinate care packages, manage relationships with stakeholders, and ensure compliance with regulatory standards. Embrace this opportunity to develop your career while making a meaningful impact in the community.

Benefits

Birthday Day Off

Access to Active Learning Hub

Employee Assistance Programme

Medicash Health Plan

Recognition through Active Awards

Enhanced Sick Pay

Refer a Friend Scheme

Qualifications

• Experience as a Care Coordinator is essential.
• Strong communication and interpersonal skills are required.

Responsibilities

• Coordinate and schedule care packages for clients in their homes.
• Ensure compliance with company policies and maintain standards.

Skills

Care Coordination

Conflict Management

Communication Skills

Interpersonal Skills

Flexibility

Tools

Booking Systems

Phone Systems

Job description

Active Care Group’s Care in the Home division continues to grow, providing safe, reliable, and outcome-based care delivered by our exceptional support workers, clinicians, and management team.

Please note that we are unable to offer sponsorship for this role. We will not consider candidates who require a certificate of sponsorship to work in the UK.

We have a wonderful opportunity to join our friendly team of Experienced Care Coordinators supporting our Care in the Home division. You will provide premium customer service, coordinate, and schedule care packages to ensure continuity of care for our clients in their own homes.

Our services support children, young people, and adults with conditions such as brain injury, spinal cord injury, neurological and neurodegenerative diseases, respiratory and gastrointestinal conditions, including percutaneous endoscopic gastrostomy (PEG) feeding.

What you'll be working:

1. 9am until 5:30pm
2. Part of the on-call rota, Monday to Thursday or Friday to Monday

What you'll be doing:

1. Making inbound and outbound calls to clients and workers to check welfare and shift coverage
2. Updating the Team Leader on any critical issues within the team daily
3. Ensuring compliance with company policies and procedures, maintaining standards of regulatory compliance including continuity of care, safeguarding, and handling complaints
4. Communicating effectively with staff at all levels, service users, and the public, especially when handling complex or sensitive information
5. Developing innovative ideas and supporting a flexible, creative, and responsive workplace
6. Delivering best practices and ensuring workloads are managed efficiently
7. Representing the company positively and maintaining relationships with stakeholders

What you'll have:

• Experience as a Care Coordinator
• Experience with booking and phone systems
• Conflict management skills
• A strong work ethic and a flexible, dynamic approach
• Ability to work independently and as part of a team, with creative thinking
• Excellent communication and interpersonal skills
• Willingness to learn and develop
• Successful candidates will undergo an Enhanced DBS check

We are committed to providing reasonable accommodations for individuals with disabilities and are a Disability Confident employer.

What to look forward to:

• A birthday day off
• Access to the Active Learning Hub with e-learning and face-to-face training
• Active Reward App for discounts and savings
• 24-hour Employee Assistance Programme helpline and app for support
• Medicash Health Plan for you and your family
• Recognition through the Active Awards programme
• Enhanced sick and maternity pay benefits
• Refer a Friend scheme earning up to £1000
• Support from our clinical and business leadership teams for career development

Please note that non-passport holders may require a work permit. More information is available on our Blog.

Applicants should not include bank or payment details; all applications must be submitted via the 'Apply now' button.

Created on 26/04/2025 by TN, United Kingdom