Care Co-ordinator

Active Care Group; England; On-site; GBP 22,000 - 30,000; Full time

Job summary

Active Care Group is looking for experienced Care Co-ordinators to join their growing team, delivering safe, reliable care for clients at home. The role includes coordinating care schedules, ensuring compliance, and fostering positive communication with both clients and staff. This position offers a supportive environment with various benefits including training opportunities and a rewarding recognition program.

Benefits

Birthday off

Access to Active Learning Hub

Active Reward App

Confidential Employee Assistance Programme

Medicash Health Plan option

Recognition through Active Awards

Enhanced Sick & Maternity Pay

Refer a Friend Scheme

Qualifications

• Experience as a Care Co-ordinator is required.
• Willingness to learn and develop professionally.
• Ability to work independently and in a team.

Responsibilities

• Coordinating and scheduling care packages for clients.
• Conducting inbound and outbound calls to clients and workers.
• Ensuring compliance with company policies and regulatory standards.

Skills

Conflict resolution

Interpersonal skills

Communication

Flexibility

Tools

Booking systems

Phone systems

Job description

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Active Care Group’s Care in the Home division continues to go from strength to strength, ensuring we provide safe, reliable, and outcome-based care to all clients through our exceptional support workers, clinicians, and management team.

Please note we are not able to offer sponsorship for this role and will not consider candidates requiring a certificate of sponsorship to work in the UK.

We have a wonderful opportunity to join our friendly team of Experienced Care Co-ordinators supporting our Care in the Home division. You will provide premium customer service, coordinate and schedule care packages to ensure continuity of care for our clients in their own homes.

Our services support children, young people, and adults with conditions such as brain injury, spinal cord injury, neurological and neurodegenerative diseases, respiratory and gastrointestinal conditions, including percutaneous endoscopic gastrostomy (PEG) feeding.

What you'll be working:

• 9am until 5:30pm
• Part of the on-call rota, Monday to Thursday or Friday to Monday

What you'll be doing:

• Inbound and outbound calls to clients and workers to check welfare and shift coverage
• Updating the Team Leader on any critical issues within the team daily
• Ensuring compliance with company policies and regulatory standards, including continuity of care, safeguarding, and handling complaints
• Communicating effectively with staff at all levels and with service users and the public
• Collaborating on innovative ideas, demonstrating vision, and supporting a flexible, creative workplace
• Developing and delivering best practices, ensuring workloads are managed efficiently
• Representing the company professionally and maintaining positive relationships with stakeholders

What you'll have:

• Experience as a Care Co-ordinator
• Experience with booking and phone systems
• Conflict resolution skills in a supportive manner
• A strong work ethic, flexibility, and a dynamic approach
• Ability to work independently and as part of a team, thinking creatively
• Excellent communication and interpersonal skills
• Willingness to learn and develop
• Successful candidates will undergo an Enhanced DBS check

We are committed to providing reasonable accommodations for individuals with disabilities during the application process, as part of our Disability Confident initiative.

What to look forward to:

• Birthday off
• Access to Active Learning Hub with e-learning and face-to-face training
• Active Reward App with discounts and savings
• Confidential Employee Assistance Programme Helpline & App
• Option to join Medicash Health Plan for you and your family
• Recognition through the Active Awards programme
• Enhanced Sick & Maternity Pay benefits
• Refer a Friend Scheme with up to £1000 reward
• Support and guidance from our clinical and leadership teams to develop your career