Care Co-ordinator

Caremark Ltd; Cannock; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the care sector is seeking full-time staff to manage inquiries, recruitment, and care support coordination. The role involves ensuring compliance, documentation management, and overseeing care staff allocations while working closely with supervisors. Ideal for candidates with relevant rostering experience and communication skills.

Benefits

Pension

Managerial support

Access to professional development courses

Company progression

Performance related bonuses

Qualifications

• Experience in rostering is essential.
• Strong communication skills for handling enquiries.
• Ability to work as part of a team.

Responsibilities

• Answer incoming telephone enquiries related to Social Care.
• Implement recruitment and vetting procedures.
• Process customer referrals and manage care allocations.

Skills

Rostering experience

Telephone communication

Team collaboration

Job description

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Hours: Full time - 37.5 hours per week

Benefits:

• Pension
• Managerial support
• Access to professional development courses
• Company progression
• Performance related bonuses

Principal responsibilities:

• Answering all incoming telephone enquiries related to Social Care.
• Implementing thorough recruitment and vetting procedures for all Care Assistants.
• Processing new customer referrals.
• Assisting with emergency care as needed & holding the Oncall phone intermittently.
• Preparing documentation for Field Care Supervisors.
• Allocating Care Assistants to customer visits and ensuring coverage.
• Administering all Individual Care & Support Agreements.
• Maintaining up-to-date customer and Care Assistant files and records.
• Ensuring compliance with all office systems and procedures.
• Working closely with the Field Care Supervisor and being a good team player.

Note: Rostering experience is essential.