Care Centre Manager - Wokingham

Novatech Ltd; Wokingham; On-site; GBP 29,000 - 38,000; Full time

Benefits offered by this job

Life Insurance

Employer pension contribution

Private healthcare

Fittle-perks rewards platform

25 days holiday

Me Day

Volunteer Day

Family-friendly policies

Flexible working

Employee Assistance Programme

Refer a friend

Job summary

Fittleworth Medical, a leading home delivery provider for stoma, urology, and continence products, is seeking a capable hub manager to lead a small team at our Care Centre Hub in the UK. Your role focuses on keeping stocking, ordering, picking, packing and delivering processes running smoothly while ensuring high standards of service.

You will manage day-to-day people issues, mentor staff, and work closely with other departments to maintain excellent customer service and NHS-compliant

Qualifications

• Experience leading and supporting a team (2+ people).
• Warehouse, logistics or supply chain background is helpful but not essential.
• Confident communicator across face to face, phone and writing.
• Well organized with attention to detail and ability to juggle priorities.
• Proactive, can-do attitude, able to work independently or in a team.
• Comfortable using computers and systems to manage stock or track performance.
• Ability to read basic reports and use data to drive improvements.

Responsibilities

• Lead and support a small team, including regular 1-to-1s, reviews and training.
• Hands-on management in day-to-day picking, packing, stock sorting and timely dispatch.
• Handle day-to-day people management with HR support.
• Oversee picking, packing and dispatch of orders with accuracy and timeliness.
• Manage stock levels, ordering supplies and regular stock checks.
• Collaborate with other teams to ensure service meets standards (NHS and company).
• Attend meetings and training to stay aligned with the wider team.

Skills

Team leadership

Warehouse/logistics

Communication skills

Organizational skills

Target driven

IT/computer literacy

Job description

Role Summary

Our Care Centre Hub's stocks medical supplies which are distributed by van to our clients in the local area. You do not need medical experience for this position. What you do need is experience managing a team (of 2 or more people) and good head for keeping our stocking, ordering, picking, packingand delivering processes running smoothly.

Key Responsibilities

• Lead and support a small team, including regular 1-to-1s, annual reviews, hands on training and ensuring the hub is a positive, productive place to be.
• Be a hands-on manager. You'll lead by example and get stuck in with the day-to-day work whether its picking and packing orders, sorting stock or helping the team hit deadlines
• Handle day to day people management, including any performance, absence or conduct issues, with support from HR.
• Oversee the picking, packing and dispatch of customer orders, making sure everything is accurate and on time.
• Manage stock levels, ordering supplies, checking deliveries, restocking shelves and completing regular stock checks.
• Work closely with other teams and departments to make sure we’re delivering great service that meets company and NHS standards
• Attend meetings, training sessions and the occasional conference to stay up to speed and connected with the wider team.

Skills and Experience

• Someone who genuinely cares about great customer service and takes pride in getting things right.
• Experience leading and supporting a team (even a small one)
• some background in warehouse, logistics or supply chain is helpful but not essential
• A confident communicator both face to face, over the phone and in writing
• Well organised, with a good eye for detail and the ability the juggle tasks and priorities
• comfortable working towards targets and keeping things on track
• A proactive, can-do approach who's happy working on their own or as part of a team
• Confident using computers and systems to manage stock or track performance.
• Able to understand basic reports and use that information to make decisions or improve how things run.

About us

Fittlewort Medical is one of the UK's leading home delivery services for stoma, urology, and continence products. We support over 60,000 people across the country, providing discreet, reliable deliveries through our friendly Customer Service Team and 38 local Care Centres.

We also offer a bespoke, cut-to-fit stoma product service to make sure every customer gets exactly what they need.

We're proud to be part of the JDS family, and we're growing fast, with exciting changes happening across the business. What hasn't changed is our commitment to our customers and our people. Our 360-strong team plays a huge part in delivering the kind of personal, caring service we've been known for since day one.

What we offer

• Life Insurance cover worth 10x your annual salary(subject to T&C's of policy)
• 8.5% employer pension contribution
• Private healthcare paid for (with the option to add your family)
• Access to "fittle-perks"- our reward platform full of discounts and wellbeing tools
• 25 days holiday plus bank holidays, with the option to buy and sell extra days
• 1 "Me Day" and 1 paid Volunteer Day every year
• Support for families, including enhanced family- friendly policies
• Flexible working
• Employee Assistance Programme for everyday support
• Refer a friend scheme if you bring great people into the team