Care Assistant (Days) based at Cromwell House, Norwich

MHA; Norwich; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

28 days holiday including bank

Free DBS checks

Uniform provided

Counselling and support services

Career progression opportunities

Discounts and wellbeing benefits

Job summary

MHA's Cromwell House in Norwich is seeking a Day Care Assistant to support residents with personal and social care, promoting dignity and independence on a day shift. You will act as a keyworker, assist in admissions, and help maintain a caring, respectful environment.

You will follow individual care plans, including dementia care, and participate in safeguarding, infection control, and health and safety practices. The role offers training and a supportive team culture.

Qualifications

• Respect and sensitivity for older people
• Willingness to be trained (Level 1 or 2 in social care encouraged)
• Good communication and listening skills
• The ability to work both independently and as part of a team
• A caring nature with patience and empathy
• Previous care experience is desirable, though not essential
• Work flexibly across a rota, including weekends

Responsibilities

• Act as a keyworker for a group of residents and support admissions
• Participate in developing and reviewing individual care plans, including those for residents with dementia
• Provide personal and social care in line with care plans, enhancing residents’ physical, emotional, and spiritual wellbeing
• Uphold safeguarding responsibilities, infection control, and health & safety practices.

Skills

Empathy

Communication

Teamwork

Independence

Willingness to train

Care experience desirable

Flexible scheduling

Job description

Care Assistant (Days) based at Cromwell House, Norwich

Hours: Week 1: Monday, Tuesday, Saturday 07:00 -19:00 and Wednesday 07:00 - 13:00. Week 2: Thursday, Friday, Sunday 07:00 -19:00 and Wednesday 13:00 - 19:00

For this role, we are currently considering candidates who live within approximately 15 miles of the Care Home. This ensures commutes are manageable and support your wellbeing and work-life balance. If you live outside this area but would still find the commute manageable, please get in touch - we are happy to review individual circumstances.

About the role

As a Care Assistant, you will provide personal and social care to residents in a way that respects their dignity and promotes well-being and independence. You will help maintain an atmosphere and practice of care that reflects MHA’s values of mutual respect and concern for the individual.

What you will do

• Act as a keyworker for a group of residents and support admissions
• Participate in developing and reviewing individual care plans, including those for residents with dementia
• Provide personal and social care in line with care plans, enhancing residents’ physical, emotional, and spiritual wellbeing
• Uphold safeguarding responsibilities, infection control, and health & safety practices.

About you

You will bring:

• Respect and sensitivity for older people
• A willingness to be trained and developed (Level 1 or 2 in social care is encouraged)
• Good communication and listening skills
• The ability to work both independently and as part of a team
• A caring nature with patience and empathy
• Previous care experience is desirable, though not essential
• Work flexibly across a rota, including weekends.

You will be joining an organisation with strong values, a highly supportive culture, and a commitment to the safety and wellbeing of employees. You will work alongside motivated colleagues in an environment of teamwork and trust, while also having fun.

At MHA, we believe this is more than just a job. It is a career to be proud of, where every day you can make a positive difference.

Rewards and benefits

In addition to a highly competitive salary, you will enjoy:

• 28 days holiday (including bank holidays) and an option to buy annual leave (pro-rota for part time).
• Free DBS checks and uniform
• Confidential counselling, chaplaincy support, and access to our hardship fund
• Flexible options to buy or sell annual leave, plus family-friendly policies
• Discounts through the Blue Light Card, Health Service Discounts, and the Vivup app
• A full induction, ongoing training, recognised qualifications, and clear career progression
• Long service awards to celebrate your contribution
• Critical Illness Insurance and life assurance for contracted hours colleagues.

About the home

Cromwell House care home in Norwich

Cromwell House is a modern and welcoming home where colleagues help create a supportive and uplifting environment for residents. With a focus on personalised care, colleagues are encouraged to build strong relationships, understand individual needs and contribute ideas that enhance daily life.

The team works collaboratively, guided by MHA’s values and a shared belief in providing compassionate, person-centred care. New colleagues quickly feel part of a friendly and inclusive community where everyone is encouraged to grow and develop.

For job seekers looking for meaningful work in a positive, people-focused setting, Cromwell House offers a fulfilling and supportive place to build a career.

For more information about the home, please click here

Where the role requires a Standard or Enhanced DBS check, the successful candidate will be required to join and maintain membership of the DBS Update Service. MHA will pay for the DBS check and will provide an additional payment through payroll equivalent to the standard annual Update Service subscription fee. Further details will be provided during onboarding.

Please note that interviews may take place prior to the closing date and if a suitable candidate is appointed the role may close early.

Recruitment agencies: please note, MHA do not accept unsolicited CVs from recruitment agencies, regardless of whether they are on our Preferred Supplier List (PSL). We only accept CVs from agencies that have been appointed and briefed by MHA’s Recruitment Team.

Equality, diversity and inclusion

MHA are fully committed to the principles of equality, diversity and inclusion (EDI) as this is embedded in our values: respect, nurture and inspire. In addition, as a committed employer we have been awarded level 2 under the Disability Confident Scheme.

Please note that interviews may take place prior to the closing date and if a suitable candidate is appointed the role may close early. Recruitment agencies: please note, MHA do not accept unsolicited CVs from recruitment agencies, regardless of whether they are on our Preferred Supplier List (PSL). We only accept CVs from agencies that have been appointed and briefed by MHA’s Talent Acquisition Team.