Care And Support Team Manager

Reed Specialist Recruitment; Greater London; On-site; GBP 1,000; Full time

Job description

Care & Support Team Manager - 3 month contract

Location: Sheffield (S20 1DL)

Salary: £20 per hour

DBS: Enhanced

Contract Duration: 3 month contract - very likely to be extended

Start Date: Must be able to start working immediately

Overall Responsibility:

One of the biggest housing associations in the UK is seeking a dedicated Care & Support Team Manager. This role involves ensuring compliance with contractual, regulatory, and business requirements while delivering excellent, personalised, value-for-money services to customers. You will effectively manage staff, service budgets, and resources to ensure commercial viability and strengthen our market position. Customer engagement in shaping service delivery is a key focus.

Key Responsibilities:

1. Providing Direction:
   • Support the development and remodelling of services, raising the profile of care and support services.
   • Managing lettings and providing tenancy support.
   • Reporting of repairs.
   • Develop and report on team plans to evidence high-quality service delivery.
   • Lead and manage the performance of the team to achieve targets and continuous improvement.
   • Ensure services adhere to business standards and meet Care Quality Commission (CQC) requirements.
2. Working with People:
   • Involve customers in shaping the care and support services they receive.
   • Ensure excellent communication across teams and with external stakeholders.
   • Recruit, induct, develop, and manage staff performance to achieve high service standards.
3. Using Resources:
   • Set and manage service income and expenditure budgets effectively.
   • Identify risks and develop plans to ensure business efficiency and continuity.
   • Ensure efficient utilisation of resources and central services.
4. Achieving Results:
   • Monitor, manage, and report on performance and risk, ensuring compliance with quality standards.
   • Achieve high customer satisfaction levels through feedback and engagement.
5. Managing Self and Personal Skills:
   • Perform other duties as required by your line manager.
   • Manage your own professional development and conduct yourself in line with our Code of Conduct.
   • Demonstrate flexibility regarding working patterns, including unsocial hours and on-call duties.

Personal Competencies:

• A proven track record in managing a team. 1 Team Leader will be reporting into this role.
• Excellent communication skills and a strong commitment to customer service.
• Ability to prioritise workload and manage time effectively.
• Competent people and task manager with a strong performance management culture.
• Sound knowledge of the needs and issues facing the customer group.
• Experience of working with vulnerable people and producing Care and/or Support Plans.

General Responsibilities:

• Comply with safeguarding, safety, and compliance policies.
• Promote corporate values and act with professionalism and integrity.
• Maintain confidentiality and comply with data protection policies.

If you are passionate about making a difference and have the skills and experience required, we would love to hear from you.

Please email your up to date CV.