Care and Support Practitioner

Homeless Link; Liverpool; On-site; GBP 30,000 - 35,000; Full time

Job summary

You Matter is seeking a Care & Support Practitioner to join our team at Hestia House, Liverpool. You will provide compassionate, person-centred care and work to empower residents experiencing mental health challenges to make positive changes in their lives.

You will build relationships with residents, support their independence and delivery of care plans, and coordinate with partner agencies to ensure safeguarding and rights are respected.

Qualifications

• Experience in care or support services.
• Experience providing personal care to adults.
• Knowledge of safeguarding protocols and policy.
• Ability to document accurately and concisely.
• Understanding of rights and statutory services.
• Experience with risk assessments and care plans.

Responsibilities

• Introduce and build relationships with new residents and induct into the service.
• Ensure residents understand rights and responsibilities and engage with services.
• Support independence and work toward goals defined in care plans.
• Update risk assessments and care plans; manage documentation and records.
• Participate in evening group work and activities with residents.
• Provide information and guidance in line with care plans and policies.

Skills

Empathy

Communication

Interpersonal skills

Assessment skills

IT literacy

Independence

Education

Social care qualification

Mental health knowledge

Tools

CLAIT/ITQ

MS Word/Outlook

Job description

Care & Support Practitioner

Location: Hestia House

Salary: £30,000 per annum

Hours: 38.6 hours per week

Job Type: Permanent/Fixed Term:

Why this role would be great for you

As a Care & Support Practitioner at You Matter you will naturally be an empathetic and caring person wanting to provide unconditional support for those experiencing mental health issues. Your role as a Care and Support Practitioner will be to create a safe environment that empowers residents to make positive changes in their lives.

What your week may look like

• To introduce and build relationships with new residents, continuing any allocated tasks around inducting residents into the service
• Ensure that residents have a full understanding of their rights and responsibilities during their stay including the need to engage with care assessments, social care and other statutory services
• Support residents to maintain their independence, to achieve their goals and targets as defined/ agreed within their care plans and care plans
• When required update and communicate resident risk assessments in line with YMCA Together policy and procedure including positive risk taking where appropriate, medication management etc.
• Refer to all care and support plans regarding specific person centred needs.
• Provide any elements of personal care as detailed in individuals care plans ensuring that a Resident's dignity is placed at the centre of any interaction.
• Delegated Health tasks as required based on individuals care needs, (training will be provided)
• Communicate with partner organisations, In some circumstances there may be a requirement to deal with out of hrs statutory and non-statutory agencies
• Maintain Up to date records on day to day paperwork, support planning systems DAVE and in any resident's files
• Complete regular scheduled cleaning duties throughout the building as timetabled including regular room cleans alongside supporting residents in the management of their room
• Participate in the planning and delivery of any evening group work and activities throughout the setting
• Provide information and advice to the people we support in accordance with their support and care plans
• Motivate and challenge the people we support so they identify and realise their goals
• Encourage involvement and participation among the people we support in the running and shaping of the service provided by planning and attending regular resident meetings
• Deal promptly with all complaints and safeguarding concerns or disclosures
• Provide clear, accurate and good quality information in respect of all residents in line with agreed procedures ensuring that appropriate information is shared with the line managers
• Demonstrate creativity in overcoming obstacles and a commitment to working with and providing support to vulnerable people.

It is recognised that the association is operating in a dynamic environment and as such this job description may be varied in consultation with the post holder to reflect evolving needs of the business and changing nature of the job.

What can we offer you

Working with You Matter comes will a whole host of benefits. We hope that people will find personal fulfilment and purpose by working with alongside people in our services. Our teams are compassionate and supportive, fostering a strong sense of community. With opportunities for professional growth, YMCA together offers training to support your role and personal development.

For a full list of benefits see here: Careers at You Matter | Work with Us

The skills we are looking for

• Qualification or working experience in Care or Support Services
• An understanding and experience of providing personal care to vulnerable adults
• A knowledge of Health & Safety issues
• An understanding of complex needs support issues such as mental health, homelessness, substance misuse and offending
• Knowledge of Adult safeguarding protocols
• Understanding of how to deal with challenging and chaotic individuals
• A knowledge of how to provide dignity in care
• The ability to conduct comprehensive and accurate risk assessments
• To provide effective and consistent care and support planning with the people we support
• Excellent IT, communication, interpersonal, interviewing and assessment skills
• Excellent administration skills and the ability to accurately and concisely record information and write reports
• Plan and deliver workshops and sessions to residents, staff and partner agencies
• Demonstrate creativity in overcoming obstacles and a commitment to working with and providing support to vulnerable people
• Ability and willingness to work unsupervised
• Ability to prioritise workload and meet deadlines.
• Committed to improving the lives of people with complex needs
• Committed to own personal development and CPD planning
• Creative and dynamic approach with the ability to "think outside of the box" when providing solutions
• Energetic, highly motivated with a reputation of being held in high regard by peers
• Excellent interpersonal/ communication skills
• Excellent negotiation/ mediation skills
• Committed to own career development
• Ability to work within & have commitment to You Matter ethos, philosophy and SHREK values, Strength, Humility, Respect, Empathy and Kindness
• Energetic, dynamic and self-motivated

What is a nice to have

• A recognised qualification in Social Care, Health or mental health
• Qualification in Substance misuse, welfare rights
• IT qualification such as CLAIT, ECDL, ITQ.
• At least 1 years' experience of working within a Care or Support setting or similar
• Experience working in a CQC registered care setting
• Experience of coordinating three-way meetings
• Experience of working with end of life
• Experience of resettlement of an individual into independent living.
• Experience of providing personal care
• A working knowledge of providing support and care
• Knowledge of health interventions
• Knowledge of welfare rights
• Knowledge of Psychological Informed practice
• Knowledge of health intervention and harm reduction
• Knowledge of supporting Residents through the care act assessment framework
• A good understanding of the mental capacity act and the ability to make best interest decision and explain reasoning
• Analytical, data collation and reporting skills
• Computer literate, competent in working with Microsoft word, outlook, windows

You Matter is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation.