Care and Support Broker Horsham - Permanent Contract

West Sussex County Council; England; On-site; GBP 29,000 - 33,000; Full time

Job summary

A local government organization seeks a Care and Support Broker to join their Combined Placement Sourcing Team, focusing on service provision for discharged hospital patients. Candidates should possess strong communication and organisational skills, with a background in health or social care preferred. The role is full-time, based in Horsham, offering a salary between £29,540 and £32,061, along with various employee benefits.

Qualifications

• Experience in health or social care is advantageous.
• Good understanding of relevant legislations like Care Act.
• Experience in monitoring data and financial material.

Responsibilities

• Support planning and arranging services for care and support needs.
• Relay information accurately to service providers.
• Organise and prioritise work under pressure.

Skills

Customer focused service planning

Communication skills

Organisational skills

Interpretation of intelligence

Written and verbal skills

IT skills

Education

NVQ level 3 or equivalent

GCSE English and Maths or equivalent

Job description

About Us

West Sussex County Council is a diverse organisation that provides services to more than 850,000 residents every day. As an employer we recognise that it is our employees that are central to everything we do. We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.

An exciting opportunity has come up to join our Combined Placement Sourcing Team (CPST) as part of the health and social care system to ensure people who require supported discharge from hospital have access to the appropriate services working alongside the working age mental health service (WAMHS). Check out our Combined Placement and Sourcing Team (Adult Services) campaign page for more information.

About The Job

Salary: £29,540 to £32,061 per annum
Working Pattern: Full time, 37 hours per week
Contract Type: Permanent
Location: Horsham
Interview Date: Thursday 23rd October

Care and Support Broker roles are mainly office based with occasional travel and work during standard office working hours on weekdays between 9am and 5pm. You may have a background in health or social care already or you might have really good transferable skills from other sectors.

We are looking for someone to join our dedicated team, providing support to our customers to access appropriate care and support services. We are looking for someone with strong communication skills to work in partnership with a range of different services and customers to support teams in navigating changing demands and ensure the best support is provided.

As a representative for CPST we provide support across health and social care, and plan and source support for people being discharged from hospital and those with assessed social care needs.

For those applicants interested in sponsorship the soc code for this role is 2469.

Experience and Skills

Key Skills (please cover with examples within your application as these are the short listing criteria):

• Able to support the planning and arranging of customer focused and strengths-based services for people with care and support needs
• Able to accurately relay information to service providers and health and social care colleagues to enable appropriate services to be sourced quickly
• Able to organise / prioritise work, work independently, and work under pressure and to tight deadlines
• Able to interpret intelligence received to determine risks and communicate safeguarding and service quality issues through the relevant channels
• Excellent written, verbal, influencing and negotiation skills
• Sound and accurate IT and keyboard skills

Qualifications and/or experience:

• NVQ level 3 in a relevant subject, or equivalent qualification or experience
• GCSE English and Maths, or equivalent qualification or experience operating at this level of literacy and numeracy
• Good up-to-date working knowledge of legislations and organisational policies relevant to the specialist area of the post e.g. Care Act (2014), Hospital Discharge Guidance 2020, Mental Health Act (1983) etc
• Experience of monitoring data and information including financial material and using a range of IT and data systems
• Good understanding of office systems and practices related to carrying out a health or social care role
• Experience of influencing and negotiating with individuals, stakeholders and service providers- Desirable

Rewards and Benefits

For a full list of the benefits offered to you as a West Sussex County Council employee you can find them on our Rewards and Benefits page.

Further Information

The reference number for this role is CAFHE06002.

For an informal conversation or for further information regarding the role, please contact Sasha Medhurst.

To apply, upload your CV and complete the application explaining the skills and experience you can bring to the role ensuring that any gaps in employment are covered in your CV. Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to an enhanced DBS check, 5 years referencing and a health check.

West Sussex County Council is an equal opportunities employer committed to promoting an environment that is inclusive and free from all forms of unlawful or unfair discrimination and values the diversity of its people. We actively welcome applications from people of all backgrounds and take every possible step to ensure that no individual will be disadvantaged.

For information regarding your eligibility to apply for this role under our Disability or Veteran's Guaranteed Interview Scheme (if you meet all the essential criteria), this can be found on our application help page.

Note for Recruitment Agencies: We prefer to hire people directly, but we do have a supplier list for when we need a helping hand. We'll be in touch directly if we need you!