Cardiology Admissions Co-ordinator

NHS; Woolwich; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Woolwich is seeking an Administrative Officer for their Cardiology service. The role involves coordinating patient caseloads, managing workloads, and providing essential support to clinical teams. Candidates should possess strong communication skills and the ability to work under pressure. Experience in a busy environment is preferred. This position offers the opportunity to make a significant impact on patient care.

Qualifications

• Experience in a busy administrative environment is desirable.
• Ability to deal with anxious patients sensitively.

Responsibilities

• Coordinate caseload of patients for cardiology procedures.
• Manage own workload and schedule admissions.
• Answer telephone inquiries and record messages.

Skills

Ability to manage workload under pressure

Effective communication

Organization skills

Education

Good standard of education

Job description

Job summary: The post holder will be responsible for a range of administrative functions for the Cardiology service within the Specialist Medicine directorate including organising appointments, liaising with the clinical teams, dealing with queries from patients/relatives, carers, GP's and liaising with consultants, clinical nurse specialists and Service Managers. The post holder must have the ability to manage and prioritise their workload whilst working under pressure and be able to communicate with staff at all levels.

Main duties of the job

• Co-ordinating and being responsible for a caseload of patients on the waiting list for cardiology procedures
• Managing own workload
• Book patient's pre-assessments for pacing and angio procedures, in-line with the patient's needs, or as directed by medical/clinical staff guidance
• To undertake validation of the waiting list
• Schedule elective admissions, contacting the patients, offering admission date
• Answering telephone enquiries, dealing with recording and passing on messages appropriately

About us

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

• Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
• Widening access (anchor institution) and employability
• Improving the experience of staff with disability
• Improving the EDI literacy and confidence of trust staff through training and development
• Making equalities mainstream

Job responsibilities

• Co-ordinating and being responsible for a caseload of patients on the waiting list for cardiology procedures.
• Administering referrals from ERS.
• Managing own workload.
• Dealing sympathetically with anxious, upset and nervous patients
• Answering telephone enquiries, dealing with recording and passing on messages appropriately.
• Providing a primary point of contact between the multi-disciplinary team and tier colleagues, patients and relatives.
• Schedule elective admissions, contacting the patients, offering admission date.
• To use the 18-week Referral to Treatment guidance to manage the elective patient journey and develop expert knowledge of RTT
• To liaise with clinicians to ensure the effective organisation and scheduling of clinic lists
• To attend weekly PTL meetings with the Service Manager to ensure that the clinic lists are being utilised
• To monitor and record clinicians annual leave, rearrange clinic lists and liaise with the Service Manager to arrange cover when necessary
• To be responsible for anticipating and escalating any potential breaches, in good time, to the Service Manager
• To undertake validation of the waiting list
• Book patients pre-assessments for pacing and angio procedures, in-line with the patients needs, or as directed by medical/clinical staff guidance
• Ensure all cancelled procedures are correctly recorded and new admissions dates are offered in line with the Trust Access Policy
• To be responsible for the scanning of angio reports, post procedure and notify the Cardiology Secretarial team of any outstanding steps or actions
• Managing and administration of a generic mailbox

Person Specification

Qualifications and Training

• Good standard of education

Experience

• Previous experience of working in a busy environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

Employer details

Employer name: Lewisham and Greenwich NHS Trust

Address: Queen Elizabeth Hospital, Stadium Road, Woolwich, SE18 4QH

Employer's website: https://www.lewishamandgreenwich.nhs.uk/