Cardiac Physiology Clerical Administrator Dorset County Hospital NHS Foundation Trust

Antistatique; Dorchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a dynamic and innovative cardiac physiology team as a full-time clerical administrator. This role is vital for ensuring the smooth operation of the department, where you'll be the first point of contact for patients and staff. Your responsibilities will include managing appointments, scheduling diagnostic tests, and providing essential administrative support. If you are enthusiastic, empathetic, and possess excellent digital and communication skills, this position offers a fantastic opportunity to contribute to patient care in a supportive environment. Experience the beauty of Dorchester, with its rich community and leisure activities, while making a difference in healthcare.

Qualifications

• Enthusiastic and empathetic with excellent digital and communication skills.
• Ability to prioritise workload and work flexibly in a busy environment.

Responsibilities

• Welcoming patients and managing appointments via various channels.
• Scheduling diagnostic tests and maintaining accurate databases.
• Providing comprehensive administrative support to the cardiac team.

Skills

Digital Skills

Communication Skills

Prioritisation Skills

IT Skills

Teamwork

Tools

Cardiology Database - Solus

Job description

The Cardiac Physiology service is recruiting a full-time clerical administrator as part of a service re-structure and expansion plan. This role is essential for ensuring the smooth delivery of the Cardiac Physiology non-invasive service, supporting our patients, staff and Trust compliance to managing waiting times for diagnostic tests.

If you are enthusiastic, empathetic and have excellent digital, communication and prioritisation skills you could be the ideal candidate. The role will suit a team player who is also able to act on their own initiative and prioritise their workload with flexibility to the daily operational demands.

The role includes:

1. Welcoming patients, clinicians, and visitors to the department, dealing with enquiries, bookings and appointments via telephone, email and in person.
2. Scheduling various diagnostic tests, database and waiting list management, and data validation; good IT skills are essential.
3. A polite and helpful first point of contact for patients, staff and visitors to the Cardiology Department.
4. Ability to work efficiently in a busy and sometimes pressurised environment.
5. Manage electronic referrals and schedule appointments using the cardiology database - Solus, following department policies and guidelines.
6. Maintain a high degree of accuracy to ensure the correct information is reported in systems and to patients.
7. Support the clinical staff by monitoring diagnostic waiting times and ensuring waiting lists are managed according to national guidelines.
8. Deal with enquiries from patients, staff and visitors including by telephone and email.
9. Engage and liaise appropriately with the clinical team for any queries beyond the scope of the administrator role.
10. Monitor Business Intelligence validation tools to guide waiting list management.
11. Provide comprehensive administrative support to the service, including accurate documentation of the team brief, scheduling meetings, recording meeting minutes, and other such duties as directed by the Lead Cardiac Physiologist for Echo or the Cardiac Physiology Manager.
12. Support the reception area during periods of absence.

The Cardiology department at Dorset County Hospital is an innovative and growing department. Cardiac Physiology supports numerous diagnostic and interventional examinations to provide a comprehensive and dynamic cardiac service to West Dorset.

Dorset County Hospital is in the county town of Dorchester which has good rail links to Southampton, Bristol and London and boasts highly rated schools. Dorset is a delightful place to live and work with the choice of coast or country for leisure activities. Dorchester has undergone a major refurbishment with lots of bars and restaurants providing evening entertainment. The seaside town of Weymouth is nearby with lots of water sports opportunities.

For all our roles, we are looking for staff who hold our Trust Values of Integrity, Respect Teamwork and Excellence, and who are passionate about providing the best patient care.

This advert closes on Sunday 2 Feb 2025.

Proud member of the Disability Confident employer scheme