Card Room Supervisor

Genting Casinos UK Ltd.; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A major casino operator in the UK is seeking an experienced card room supervisor in London. The role includes supervising cash games and tournaments, ensuring compliance with gaming legislation, and providing excellent customer service. Ideal candidates will have strong communication skills and knowledge of the local poker business. The position offers a competitive salary and a wide range of employee benefits.

Benefits

Private GP helpline

Discount portal for retailers

Pension scheme

Life assurance

Employee assistance programme

Discounted gym membership

Mental health support

Qualifications

• Experience as a card room supervisor required.
• Strong understanding of local poker business and competitor activity.
• Ability to maximize revenue through scheduling.

Responsibilities

• Supervise daily cash games and tournaments.
• Ensure compliance with gaming legislation and company policies.
• Implement a schedule to maximize revenue.

Skills

Customer service skills

Strong communication skills

Knowledge of gaming legislation

Presentation standards

Education

Personal Functional License (PFL)

Job description

JOB DESCRIPTION

Are you an experienced card room supervisor looking for a new opportunity? Can you ensure that all legal and compliance requirements are adhered to during the daily operation of the card room?

We have a vacancy for a card room supervisor to join our team. You will be responsible for implementing a schedule to maximise the revenue and ensure that all the relevant gaming legislation, regulations, guidelines, and company policies are adhered to. Providing great customer service and building professional relationships.

Key skills and responsibilities include:

• Friendly, yet professional with excellent customer service skills.
• Setting and maintaining the highest standards of presentation for the card room.
• Holding a full and detailed knowledge and understanding of all relevant gaming legislation, regulations, guidelines, and company policies.
• Supervise tournaments and cash games daily or as required by the schedule.
• Implement a schedule and maximise revenue.
• Knowledge and understanding of the local poker business and competitor activity.
• Strong communication skills.
• Personal Functional License (PFL) required.

In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits â€" read more details below.

WHAT WE OFFER

As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:

Company funded benefits

• Private GP helpline.
• Discount portal for popular retailers, restaurants, leisure and more.
• Pension scheme.
• Life assurance.
• Employee assistance programme " A confidential helpline providing 24/7 advice and counselling whatever the issue.
• 20% discounted gym membership.
• Mental health support.
• Family-friendly and wellbeing policies.

Flexible benefits* " designed for employees to choose the best package for their personal needs.

• Health Cash Plan (level 1 is company funded).
• Critical illness cover.
• Dental insurance.
• Travel insurance.
• Health Screening.

Rewards, recognition, development, and events

• Career development opportunities.
• Genting Academy " online learning portal.
• Long service awards.
• Staff social fund.
• Annual company Christmas present.
• A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.

*Subject to eligibility.

OUR BUSINESS

Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.

As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.