Card Room Supervisor

www.findapprenticeship.service.gov.uk - Jobboard; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading leisure business in the UK is seeking an experienced Card Room Supervisor to oversee the operations of the card room. Responsibilities include ensuring compliance with gaming regulations, implementing revenue-maximizing schedules, and providing exceptional customer service. Candidates should have prior experience in a similar role and possess a Personal Functional License (PFL). The position offers competitive salary and employee benefits.

Benefits

Private GP helpline

20% discounted gym membership

Pension scheme

Employee assistance programme

Career development opportunities

Qualifications

• Experience as a card room supervisor in a professional setting.
• Understanding of local poker business and competitor activity.

Responsibilities

• Ensure compliance with gaming legislation and company policies.
• Implement schedules to maximize revenue.
• Supervise daily tournaments and cash games.

Skills

Excellent customer service skills

Strong communication skills

Knowledge of gaming legislation

Ability to supervise tournaments

Education

Personal Functional License (PFL)

Job description

JOB DESCRIPTION

Are you an experienced card room supervisor looking for a new opportunity? Can you ensure that all legal and compliance requirements are adhered to during the daily operation of the card room?

We have a vacancy for a card room supervisor to join our team. You will be responsible for implementing a schedule to maximise the revenue and ensure that all the relevant gaming legislation, regulations, guidelines, and company policies are adhered to. Providing great customer service and building professional relationships.

Key skills and responsibilities include:

• Friendly, yet professional with excellent customer service skills.
• Setting and maintaining the highest standards of presentation for the card room.
• Holding a full and detailed knowledge and understanding of all relevant gaming legislation, regulations, guidelines, and company policies.
• Supervise tournaments and cash games daily or as required by the schedule.
• Implement a schedule and maximise revenue.
• Knowledge and understanding of the local poker business and competitor activity.
• Strong communication skills.
• Personal Functional License (PFL) required.

In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits â€" read more details below.

WHAT WE OFFER

As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:

Company funded benefits

• Private GP helpline.
• Discount portal for popular retailers, restaurants, leisure and more.
• Pension scheme.
• Life assurance.
• Employee assistance programme " A confidential helpline providing 24/7 advice and counselling whatever the issue.
• 20% discounted gym membership.
• Mental health support.
• Family-friendly and wellbeing policies.

Flexible benefits* " designed for employees to choose the best package for their personal needs.

• Health Cash Plan (level 1 is company funded).
• Critical illness cover.
• Dental insurance.
• Travel insurance.
• Health Screening.

Rewards, recognition, development, and events

• Career development opportunities.
• Genting Academy " online learning portal.
• Long service awards.
• Staff social fund.
• Annual company Christmas present.
• A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.

*Subject to eligibility.

OUR BUSINESS

Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.

As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.