Car Service Bookings Advisor

ACS Automotive Recruitment; Norwich; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading car dealership in Norwich is seeking a Car Service Bookings Advisor to manage service bookings, upsell additional services, and provide excellent customer service. The ideal candidate will have experience in a similar role, strong communication skills, and a keen attention to detail. This full-time position offers a competitive salary of up to £35,000 OTE, Monday to Friday with occasional Saturdays.

Benefits

Training and career development

Supportive team environment

Employee benefits

Qualifications

• Experience as a Service Advisor, Bookings Advisor, or similar role.
• Strong customer service and sales skills crucial.
• Confident communicator with IT literacy, especially Microsoft packages.

Responsibilities

• Manage car service bookings via calls.
• Upsell service, repair and maintenance products.
• Prepare job cards and support service team.

Skills

Customer service

Sales/upselling

Communication

Attention to detail

IT literate

Job description

Overview

Car Service Bookings Advisor - Dealership · Norwich · Up to £35,000 OTE · Full-time | Permanent | Monday-Friday (8am-6pm) + 1 in 4 Saturdays

Responsibilities

• Manage car service bookings via inbound and outbound calls
• Upsell additional service, repair, and maintenance products
• Prepare and file job cards for the service department
• Provide excellent customer service to all dealership visitors
• Support the service team with admin tasks and scheduling

Requirements

• Experience as a Service Advisor, Bookings Advisor, or similar role in a car dealership
• Strong customer service and sales/upselling skills
• Confident communicator with attention to detail
• IT literate (Microsoft packages)
• Motor trade or dealership experience preferred

Benefits

• Up to £35k OTE with upsell opportunities
• Training and career development within a main dealership
• Supportive team environment
• Employee benefits and progression opportunities

Apply today to join a leading car dealership service team in Norwich as a Service Bookings Advisor!

Here at ACS Automotive Recruitment we are recruiting across the UK for roles including Senior Service Advisors, Warranty Administrators, Service Administrators, Aftersales Advisors, Customer Service Advisors, Assistant Service Managers, and Aftersales Executives