Car Service Agent: Deliver and Collect Vehicles

Recruitment Avenue; Cambridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Car Service Agent, where you will play a crucial role in delivering and collecting vehicles while ensuring customer satisfaction. This position involves preparing vehicles to a high standard, checking for maintenance issues, and providing friendly service during the rental process. You'll be the face of the company, meeting customers at their homes and ensuring they feel valued throughout their experience. If you are detail-oriented and passionate about delivering exceptional service, this opportunity is perfect for you!

Qualifications

• Friendly and efficient service during vehicle rental process.
• Ability to identify vehicle maintenance and damage issues.

Responsibilities

• Deliver and collect vehicles according to customer specifications.
• Ensure vehicles are road legal and complete all necessary documentation.
• Maintain high quality of customer service and safety standards.

Skills

Customer Service

Vehicle Maintenance

Documentation Skills

Attention to Detail

Education

High School Diploma

Tools

Company Vehicles

Job description

Job Title – Car Service Agent: Deliver and Collect Vehicles

Job Location – Cambridge

Salary – £9 per hour

Your role is to deliver and collect vehicles to customer specified requirements and inform customers of all relevant information regarding vehicle handover – and termination, checking license and taking payment if required.

You will prepare the company’s vehicles to a high standard, identify any fleet maintenance and damage issues, and offer a quality service to customers.

As a Service Agent, you will be meeting customers at their homes/businesses and at the office.

You will be responsible for ensuring customer satisfaction for their vehicle rental experience and making them feel valued.

You must provide a friendly and efficient service during all aspects of the rental car process and assist all customers with the rental process.

Key responsibilities:

1. To clean and check vehicles in accordance with the Company’s Ready for Rent Checklist, and accurately complete all relevant documentation relating to the vehicle preparation process.
2. Prior to accepting responsibility of a vehicle ensure it is road legal and that all damage corresponds with the documentation that the movement relates to.
3. Ensure you have corresponding paperwork to support any vehicle that you are going to drive on the public highway.
4. Provide C02 emissions & value of the vehicle where required.
5. Ensure all supplementary paperwork requirements are completed in line with account-specific requirements.
6. Identify damage and faults to vehicles at the collection point.
7. Complete the relevant documentation and return to the Station.
8. Use all company equipment provided to effectively perform the delivery & collection process.
9. On collection or return of vehicles from workshop, ensure work has been completed where applicable.
10. Report on any relevant commercial activity that may assist with business development.
11. As per instructions from Station Manager / Fleet Manager / Team Leader/Assistant Manager, deposit company monies at the bank.
12. To maintain a high quality of Customer Service recognising the company’s Customer Service Standards, and observing the company’s Quality Policy when applicable to your duties.
13. In instances of customer dissatisfaction, take ownership of the problem and report to your Manager.
14. Ensure the safety and security of customers, staff, vehicles, equipment and premises at all times. Log any lost property immediately when found.
15. To identify and communicate to the Station Manager any new/additional aspects within the workplace which might have a significant impact upon the environment or health and safety.
16. To drive company vehicles with care and adhere to the Company Driving Standards Policy.
17. Undertake all training applicable to your role, through the online training platform and instructor-led courses.