Car Service Advisor

Jago Consultants; London; On-site; GBP 28,000 - 40,000; Full time

Job summary

An exclusive car dealership in Wandsworth is seeking an experienced Service Advisor to enhance customer care for a high-net-worth clientele. The ideal candidate will have a minimum of 3 years of experience, excellent customer handling skills, and a confident approach to upselling opportunities. This role involves ensuring customers are well-informed about their vehicle services and managing service records professionally.

Qualifications

• At least 3 years experience working as a Service Advisor.
• A full driving license.
• Excellent communication and customer service skills.

Responsibilities

• Ensure customers are informed about service and repair work required.
• Advise on estimated costs of repairs and work.
• Sell additional products based on customer needs.

Skills

Customer handling

Communication

Attention to detail

Job description

We are currently working with an exclusive car dealership who are looking to recruit an experienced Service Advisor to join their team.

You will be located in the Wandsworth area.

As a Service Advisor, you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public. Our client prides itself on delivering a consistently high standard of customer care at all times. With a high-net-worth customer base, you will require excellent customer handling skills, a confident approach to significant upsell opportunities, and excellent attention to detail.

Service Advisor Duties include:

1. Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
2. Advising on estimated costs of repairs and work to be undertaken
3. Selling additional products as appropriate to customers’ needs
4. Advising on timescales and collection arrangements
5. Producing job cards on the in-house computer system
6. Updating customer and vehicle records
7. Documenting all warranty work in accordance with manufacturer policy
8. Preparation and completion of invoices

For this Service Advisor position, you will have:

• At least 3 years experience working as a Service Advisor
• A full driving license
• Excellent communication and customer service skills
• Confidence and focus on long-term customer retention

Service Advisor Package:

• Salary: Basic up to £28,000, OTE £40,000
• Hours: Mon to Fri 8am to 6pm and Saturdays on rota

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Created on 27/06/2025 by TN United Kingdom