Car Rental Returns Agent – Gatwick Airport

Recruitment Avenue; Greater London; On-site; Full time

Job summary

An established industry player is seeking a Car Rental Returns Agent at Gatwick Airport. In this role, you will be the friendly face greeting customers as they return their rental vehicles, ensuring they feel valued and satisfied. Your responsibilities will include inspecting vehicles for damages, managing documentation, and providing information about transportation options. This position requires a valid driver's license and a passion for delivering exceptional customer service. Join a dynamic team and contribute to creating memorable experiences for travelers while working in a vibrant airport environment.

Qualifications

• 6 months of customer service or sales experience required.
• Must possess a valid driver’s license.

Responsibilities

• Provide excellent customer service and ensure satisfaction.
• Inspect vehicles for damages and manage customer documentation.

Skills

Customer Service

Sales Experience

Valid Driver’s License

Basic Computer Skills

Job description

Job Title – Car Rental Returns Agent – Gatwick Airport

Job Location – Gatwick Airport

Salary – £10.28ph plus £3 per vehicle damage check that are signed by the customer

As a Returns Agent, you will be greeting customers as they return their rental car back to Gatwick Airport.

You will be responsible for ensuring customer satisfaction by assisting customers in expediting the conclusion of their vehicle rental experience and making them feel valued while they wait.

In the role, you will secure vehicle keys from the customer upon return and confirm necessary documentation and checks are performed as needed.

Responsibilities:

1. Put a smile on customers’ faces when you provide them with excellent service
2. Ensure car is ready for the next customer by inspecting and recording for new damages and checking petrol levels and mileage
3. Greet all customers using prescribed, appropriate dialogue as they arrive at the dealership
4. Remind customers to check for personal belongings.
5. Advise and review rental charges; and provide an accurate receipt to the customer.
6. Provide information in a professional and courteous manner regarding transportation to the airport terminal.
7. Inquire about service, satisfaction and document any dissatisfaction.
8. Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
9. Keep car park organized for ease of access and traffic flow
10. Understand the damage loss report reporting procedure

Key Skills/Experience Needed:

1. Must have 6 months of customer service/sales experience
2. Valid Driver’s License
3. Willingness to work outdoors in weather conditions with moderate noise levels
4. Basic computer skills (typing, data entry)