Car Rental Returns Agent

Europcar Group UK Limited; City of Edinburgh; On-site; GBP 22,000 - 30,000; Full time

Job summary

Ein etabliertes Unternehmen im Bereich Mobilitätsdienstleistungen sucht einen Car Rental Returns Agent am Edinburgh Airport. In dieser spannenden Rolle sind Sie das Herzstück des Kundenservices und sorgen für eine reibungslose Rückgabe von Fahrzeugen. Sie arbeiten in einem dynamischen Team und bieten erstklassigen Service, während Sie alle administrativen Aufgaben gemäß den Betriebsverfahren erledigen. Das Unternehmen bietet nicht nur ein wettbewerbsfähiges Gehalt, sondern auch zahlreiche Vorteile wie Boni, erweiterte Elternzeit und berufliche Entwicklungsmöglichkeiten. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem schnelllebigen Umfeld arbeiten möchten, dann ist dies die perfekte Gelegenheit für Sie.

Benefits

Wettbewerbsfähiges Grundgehalt

Bonusmöglichkeiten

Erweiterte Elternzeit

Pensions- und Lebensversicherung

Rabatte auf Mietwagen

20% Rabatt auf EE-Mobilfunkverträge

Vertrauliche rechtliche und Unterstützungsdienste

Karrierefortschritt und Entwicklungsmöglichkeiten

Qualifications

• Mindestens 4 Jahre Fahrpraxis mit einem gültigen, sauberen Führerschein.
• Erfahrung im Kundenservice und in einem schnelllebigen Umfeld.

Responsibilities

• Bereitstellung eines erstklassigen Kundenservice während des gesamten Mietprozesses.
• Sicherstellen, dass Fahrzeuge pünktlich empfangen und zurückgegeben werden.

Skills

Kundenservice

Kommunikationsfähigkeiten

Teamarbeit

Flexibilität

Job description

Europcar is looking for a Car Rental Returns Agent

Would you like to be part of the Europcar team? Are you someone who enjoys customer-facing roles and working as part of a diverse team? We are seeking a Car Rental Returns Agent at our Edinburgh Airport location to join our vehicle returns team.

You will work in a fast-paced environment where the customer is at the center of everything we do. Your responsibilities include providing a world-class customer service experience at every stage of the rental process, including assisting customers in our car parks during vehicle returns.

Previous experience should demonstrate your passion for service and a calm, professional approach to handling daily challenges in a busy customer environment.

What we can offer you:

• Competitive Basic Salary
• Bonus earning potential
• Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
• Pension and life insurance scheme
• Discounted car hire rates across our network
• 20% discount on EE mobile phone contracts*
• Confidential legal and support services through BUPA
• Career progression and development opportunities

*This is part of our current non-contractual benefit offering

Your duties will include:

• Work closely with all staff to ensure vehicles are received and returned promptly.
• Maintain excellence in customer service and damage standards, achieving all KPIs in these areas.
• Complete all administrative tasks accurately according to operating procedures.
• Process workshop vehicles according to operating procedures.

A valid, clean driving license with a minimum of 4 years' driving experience is required.

Essential skills include:

• Excellent communication and interpersonal skills
• Ability to work as part of a team in a fast-paced environment
• Flexibility in working hours, including days, evenings, and weekends, with various shift options available

Car rental/sales experience is desirable but not essential; training will be provided.

If you believe you have what it takes to succeed as a Customer Service Returns Agent with Europcar, please apply today!

Note for agencies: Please do not send speculative CVs or candidates. We do not accept terms based on speculative applications.

About Europcar Mobility Group

Europcar Mobility Group is a global leader in mobility services with 75 years of experience. Our mission is to change the way you move, offering a wide range of rental services for individuals and businesses with a fleet of over 250,000 vehicles, including electric options.

Our brands include Europcar, Goldcar, and Fox-Rent-A-Car, each serving different customer needs across various markets. With over 8,000 employees in more than 130 countries, customer satisfaction remains our top priority.

The history of car rental dates back to the late 19th century, evolving from luxury to a common service. Europcar was founded in 1949 by Raoul-Louis Mattei, and has grown significantly since then, now serving millions of customers worldwide with a modern fleet and a shared economy approach.