Car Rental Driver – Stansted Airport

Recruitment Avenue; Stansted Mountfitchet; On-site; Full time

Job summary

An established industry player is seeking a dedicated driver to join their team. In this role, you will be the face of the company, providing exceptional service to customers at the airport and beyond. Your responsibilities will include delivering and collecting vehicles, ensuring all documentation is in order, and maintaining high standards of vehicle presentation. The ideal candidate will be detail-oriented, possess a valid driving license, and excel in customer interactions. This position offers the opportunity to contribute to a positive rental experience for customers, making them feel valued and respected. Join a forward-thinking company that prioritizes customer satisfaction and quality service.

Qualifications

• Must possess a valid driving license and demonstrate excellent customer service skills.
• Knowledge of vehicle maintenance and attention to detail is essential.

Responsibilities

• Deliver and collect vehicles while ensuring customer satisfaction.
• Prepare vehicles to high standards and report any maintenance issues.

Skills

Customer Service

Vehicle Maintenance Knowledge

Attention to Detail

Driving Skills

Education

Valid Driving License

Tools

Company Equipment

Job description

Salary: 11.50ph

As a driver, you will be meeting customers at the Airport, clients' homes, and businesses.

Your role is to deliver and collect vehicles to customer-specified requirements and inform customers of all relevant information regarding vehicle handover and termination, checking licenses and taking payment if required.

You will be responsible for ensuring customer satisfaction for their vehicle rental experience and making them feel valued.

You must provide a friendly and efficient service during all aspects of the rental car process and assist all customers with the rental process.

You will prepare the company’s vehicles to a high standard, identify any fleet maintenance and damage issues, and offer a quality service to customers.

Key Responsibilities:

• Prior to accepting responsibility for a vehicle, ensure it is road legal and that all damage corresponds with the documentation that the movement relates to.
• Ensure you have corresponding paperwork to support any vehicle that you are going to drive on the public highway.
• Provide CO2 emissions & value of the vehicle where required.
• Ensure all supplementary paperwork requirements are completed in line with account-specific requirements.
• Identify damage and faults to vehicles at the collection point.
• Complete the relevant documentation and return it to the Station.
• Use all company equipment provided to effectively perform the delivery & collection process.
• On collection or return of vehicles from the workshop, ensure work has been completed where applicable.
• Report on any relevant commercial activity that may assist with business development.
• As per instructions from Station Manager / Fleet Manager / Team Leader / Assistant Manager, deposit company monies at the bank.
• Maintain a high quality of Customer Service recognizing the company’s Customer Service Standards and observing the company’s Quality Policy when applicable to your duties.
• In instances of customer dissatisfaction, take ownership of the problem and report it to your Manager.
• Ensure the safety and security of customers, staff, vehicles, equipment, and premises at all times. Log any lost property immediately when found.
• Identify and communicate to the Station Manager any new/additional aspects within the workplace which might have a significant impact upon the environment or health and safety.
• Drive company vehicles with care and adhere to the Company Driving Standards Policy.
• Undertake all training applicable to your role through the online training platform and instructor-led courses.