Car Park Control Room Operator

Unity Recruitment; Basingstoke; On-site; GBP 25,000 - 30,000; Full time

Job summary

A recruitment agency is seeking a Car Park Control Room Operator to manage intercom calls and maintain accurate logs. Responsibilities include monitoring live sites and ensuring compliance with health and safety policies. Candidates should possess excellent communication skills and be able to work shifts in a 24/7 cover environment. This position offers an opportunity to maintain quality standards while promoting the company's image.

Qualifications

• Ability to work in shifts as part of a 24/7 cover.
• Control room experience is preferred but not essential.

Responsibilities

• Answer and resolve intercom calls professionally.
• Maintain accurate logs and monitor live sites.
• Comply with company policies and maintain quality standards.

Skills

Ability to work calmly under pressure

Excellent communication skills

Computer Skills, Excel, MS Word

Job description

Unity Recruitment are recruiting for a Car Park Control Room Operator.

JOB DESCRIPTION

Position: Car Park Control Room Operator
Reporting to: Key Accounts Manager
Objectives: To answer and resolve the intercom calls in a professional manner

• You will be required to work a minimum 4 X 12 hours shifts per week which are nights and days
• The Controller must be able to answer and resolve the intercom calls in a professional manner
• Maintaining accurate logs by recording information gathered through the intercom
• Work together with the Technical Team and the Customers Response Centre to report and escalate on site equipment faults
• Live sites monitoring
• Carrying our other administrative duties
• Comply at all times with company policies and procedures
• Support the company in its maintenance of quality standards
• Promote and protect the company's image and good reputation at all times
• Offer the highest level of customer service at all times seeking the assistance of your manager when necessary
• Keep up to date with technical training on all systems
• Maintain a safe, neat and tidy workplace at all times ensuring the protection of staff and company assets.
• Comply with the company's Health & Safety Policy at all times reporting any concerns to your manager.
• Must maintain a high level of communication across all departments
• Fulfil any other duties and responsibilities that, after consultation, may be determined from time to time

Requirements

• Ability to work calmly under pressure
• Be prepared to work shifts as part of a 24/7 cover
• Excellent communication skills are essential
• Computer Skills, Excel, MS Word documents
• Promote and protect the company's image and good reputation at all times
• Control room experience is preferred but not essential

If this Car Park Control Room Operator vacancy is of interest to you - then please email your updated CV to (url removed)