Capacity Planner Manager

Circet Group; Selkirk; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Capacity Planning Manager to lead a dynamic team in optimizing resource allocation and achieving key performance indicators. This role involves collaborating with various departments to ensure effective planning and execution to meet client demands. The company fosters a culture of diversity, inclusion, and personal development, providing opportunities for career progression through education and mentoring programs. Join a forward-thinking organization committed to making a difference in the telecommunications sector, where your contributions will be valued and impactful.

Benefits

25 days annual leave

Life assurance

Employee Assistance Programmes

Career development opportunities

Qualifications

• Strong understanding of capacity planning and resource optimization.
• Ability to analyze KPIs and provide insights for improvements.

Responsibilities

• Own and deliver KPIs for the Capacity Team aligned with client SLAs.
• Plan resources and liaise with stakeholders to meet targets.

Skills

Capacity Planning

Analytical Skills

Stakeholder Management

Resource Management

KPI Management

Education

Bachelor's Degree

Relevant Certifications

Tools

Data Analysis Software

Reporting Tools

Job description

We are hiring!

Circet UK are looking for a Capacity Planning Manager

Working with Circet

Circet Ireland & UK (Formerly KN Group) have built an ever-growing portfolio of specialist services. We are leading providers to the Telecommunications, Transport Infrastructure and Power Sectors in Ireland and the UK. We are driven to be innovative and proactive in delivering solutions that meet our client’s expectations while not losing sight of their changing requirements. With over 4000 employees across Ireland & UK we continue to bring people together to make this happen.

Responsibilities include but are not limited to:

• To own and deliver the KPIs of the Capacity Team – which map to the client SLAs and to the profit targets of In Home.

• Planning the resourcing levels to meet forecast.

• Liaising with key stakeholders including recruitment, training, fleet and field operations to meet target.

• Plan resources and skills in advance and work with recruitment and training to meet client forecast.

• Understand the SLAs per client and plan in advance and work daily to meet these.

• Developing the capacity team to ensure a consistent approach.

• Work with field operations to flex resources at a territory level to meet demand and control costs

• Adopt effective strategies to cover absence within the engineer pool to minimise missed appointments

Knowledge & Skills Requirements:

• Good understanding of how the optimiser works and what levers can be pulled to affect the result positively towards targets.

• Manage the holiday calendar for engineers.

• Work on a programme of development to continually tweak settings for maximum benefit.

• Develop the capacity planning team to be multi-skilled and to understand tasks to be prioritised.

• Provide analytical insight to company KPI’s and measures

• Create and maintain reports and dashboards where necessary to support dissemination of information to all business stakeholders

• Understand client changing requirements and impact on capacity planning.

Why work in Circet?

• Be part of a company that encourages involvement, diversity and inclusion

• Be part of a company that nurtures excellence and develops leaders

• Be part of a company that encourages personal development and career progression through our further education programme, mentoring programme and pathway programme

• Be part of a company that is dedicated to making a difference through our Corporate Social Responsibility

• You will get a competitive salary and a benefits package which includes 25 days annual leave per annum, life assurance, access to Employee Assistance Programmes and access to career developmental opportunities.