Capacity Manager | North West Ambulance Service NHS Trust

North West Ambulance Service; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare organization in Manchester seeks a highly motivated individual for an operational planning role. Responsibilities include data analysis, developing systems for scenario modeling, and collaborating across teams to enhance decision-making. Applicants should possess a degree and experience with databases and Power BI. Strong communication and problem-solving skills are essential. This position offers the chance to impact operational performance and decision-making in a complex organization.

Qualifications

• Knowledge and experience in data systems and information reporting.
• Excellent communicators capable of delivering complex messages.
• Attention to detail and ability to meet challenging deadlines.

Responsibilities

• Develop and maintain a systematic approach to operational planning.
• Oversee systems for scenario modeling to support operational optimization.
• Collaborate to enhance the use of data for decision-making.

Skills

Data analysis skills

Communication skills

Problem-solving skills

Negotiation skills

Education

Degree level education or equivalent experience

Tools

Power BI

Databases

Graphical information systems

Job description

There is an exciting opportunity for a highly motivated individual with a passion for data and improvement to join our Trust. The role is responsible for ensuring the ongoing delivery of high-quality operational information to the Trust. Working within the Service Delivery Directorate, you will be responsible for developing and maintaining a systematic and integrated approach to operational planning. Additionally, you will oversee systems to enable various simple and complex scenario modelling to support the organisation in delivering operational optimisation.

This role offers an opportunity to collaborate across the Service Delivery Directorate, the wider Trust, and external organisations to develop the effective use of data and information to enhance decision-making and operational performance.

Applicants must be educated to degree level or have equivalent experience and possess knowledge and experience in data systems and information reporting within a large, complex organisation. The role requires highly developed data analysis and processing skills. Candidates should have experience with databases, graphical information systems, business modelling, and a good knowledge of creating and using Power BI reports.

Candidates must also be excellent communicators, capable of delivering complex messages to various staff groups, and possess strong persuasion and negotiation skills to embed effective workforce planning across the Trust. A proactive problem solver with attention to detail, the ability to meet challenging deadlines, and to manage multiple priorities effectively are essential.

North West Ambulance Service NHS Trust provides 24/7 emergency medical services, including accident and emergency care, non-emergency patient transport, and major incident response. We also deliver the NHS 111 service in the North West, providing non-emergency medical help around the clock.

Please ensure you read the full Job Description and Person Specification before applying. The Trust reserves the right to close this vacancy early if a large number of applications are received.

This advert closes on Sunday, 3 August 2025.