Capacity Manager

Jones Lang LaSalle; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global real estate firm is seeking an experienced Capacity Manager in London. The role involves managing key accounts, ensuring contractual obligations are met, and delivering high service standards. The ideal candidate has over 10 years in the Building Services industry, and strong leadership, communication, and financial skills are essential. This position offers a unique opportunity to contribute to operational excellence in a diverse organization.

Qualifications

• Proven track record of managing multidisciplinary teams.
• Strong communication skills to deal with staff at all levels.
• Flexibility and resilience to adapt to new approaches.

Responsibilities

• Manage key accounts within the business.
• Provide monthly reports on portfolio performance.
• Ensure high service delivery standards.

Skills

Team leadership

Communication skills

Financial acumen

Organizational skills

Process improvement

Education

10 years’ experience in Building Services

IOSH Accreditation

Tools

CAFM systems

MS Office applications

MS SharePoint

Job description

JLL empowers you to shape a brighter way

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

A unique opportunity has arisen within the JLL WPM team as a Capacity Manager - we are looking for someone from a strong account manager/contract manager background to manage key accounts within the business.

The role will be site based but based in London on various accounts.

Main Duties & Responsibilities

• Ensuring the Company meets its contractual obligations professionally and safely at all times.
• To provide monthly status reports on the portfolio performance.
• Liaising regularly with the Account Director to review the portfolio performance and provide progress updates.
• Ensure that all invoicing requirements are with the contract administration team in a timely order each month to enable the business unit to meet its forecasted turnover month on month.
• Manage the WIP for the portfolio and report on it for the end of month trading accounts.
• Manage the portfolio supervision and engineering team ensuring that excellent service delivery standards are achieved at all times.
• Clarify and communicate (project) objectives including client expectations, status of deliverables, success criteria, and benefits realisation.
• Organise and facilitate effective internal and external client-facing meetings to achieve desired business results, including but not limited to change management workshops, project status updates, and cross-functional alignment activities.
• Work within established business methodologies and/or frameworks and use appropriate governance tools to support project delivery.
• Work collaboratively with workstream leads to monitor overall project delivery and track status of key deliverables, risks, and actions, including schedules and milestones.
• To produce and validate risk assessments and method statements for the works.
• To ensure that all HSE audits are completed in the month and in line with the agreed schedule and Company guidelines. Such reports being submitted to the HSE manager for the account or his/her line managers as required.
• Managing subcontractor activity on site ensuring that their contractual obligations are being met and that any potential savings are identified and reported to the client.
• Checking on PPM activity to ensure quality professional workmanship has been carried out and is on schedule.
• Produce quotations for extra works as necessary in line with Company guidelines.
• Build and develop excellent client relationships at all levels.
• Covering the call out rota with the other contract managers on a rotating basis.
• Providing technical support and reports for the engineering team and the client.
• Carry out personal development reviews as required under Company guidelines.
• Understand and be aware of the requirements of all relevant Health, Safety, Environmental and Quality legislation and ensure that all staff are equally aware of their own roles and responsibilities within the Company.
• Co-operating with the company to allow it to fulfil its moral and legal duties and obligations.

The candidate

The ideal candidate will be able to demonstrate a track record of managing multidisciplinary teams to deliver successful business change and transition projects in a large and diverse organisation. The candidate will have highly developed listening and communication skills, a commercial mindset, strong financial acumen, and the ability to work effectively with stakeholders at all levels. The candidate also needs to be flexible and resilient to adopting new approaches and ways of working.

Essential Qualifications & Experience

• 10 years’ experience in Building Services industry.
• Account Manager and Technical Manager experience.
• Strong communication skills and the ability to deal with all levels of staff, or difficult situation.
• Ability to operate and investigate CAFM systems.
• Technical understanding of HVAC systems.
• IOSH Accredited.
• Excellent professional presence with strong written and oral communication skills.
• Ability to lead, motivate and direct a team of technicians/operatives.
• Work under pressure with strong organisational and time management skills to facilitate involvement in multiple projects.
• Pro‑active in achieving the highest standard of operation.
• Process‑driven, with an orientation towards continuous process improvement.
• Experience working in a “hard FM” biased services delivery organisation.
• Expert skills in MS Office applications and MS SharePoint.

Location

On‑site – London, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

If you require any changes to the application process, please email [e-mail] or call [phone] to contact one of our team members to discuss how to best support you throughout the process.

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