Capacity Coordinator (NHS AfC: Band 3) - Capacity and Patient flow - Walsall Healthcare NHS Trust

Walsall Healthcare NHS Trust; West Midlands Combined Authority; On-site; GBP 22,000 - 26,000; Full time

Job summary

Walsall Healthcare NHS Trust is seeking a Band 3 Capacity Coordinator to enhance patient flow in the Emergency Department. The successful candidate will collaborate with various teams to ensure efficient patient management and timely discharges. This role offers a chance to work in a supportive environment committed to high-quality healthcare.

Benefits

Salary sacrifice scheme

Car leasing scheme

On-site staff accommodation

NHS pension retention

Professional development opportunities

Qualifications

• GCSE English and Maths required.
• Experience within the NHS preferred.
• Demonstrates knowledge of patient flow principles.

Responsibilities

• Maintain current and accurate bed state.
• Work with multidisciplinary teams to ensure timely patient discharge.
• Update databases for bed utilization and reporting.

Skills

Excellent communication skills

Time management

Ability to work under pressure

Interpersonal skills

Attention to detail

Education

GCSE English and Maths

Tools

MS Word

MS Excel

Job description

View or apply for Walsall Healthcare NHS Trust jobvacancies.

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Should you have any queries for the resourcing team, they are available from 8am to 5pm, Monday to Friday. To get in touch please call 01922 656161.

Walsall Healthcare NHS Trust provides integrated acute and community Healthcare in the West Midlands serving a population of 260,000 residents. Walsall Manor Hospital houses the full range of district general hospital services. The £170 million development was completed in 2010 and we are continually upgrading. Construction of the new integrated critical care unit was completed in 2018, extension of a Neonatal Unit and an approved plan to build a brand new, state of the art Emergency Department which commenced in 2021

We provide high quality, friendly and effective community health services from multiple sites covering Walsall. Our multidisciplinary services include rapid response and homebased care, so that those with long term conditions and the frail elderly can remain in their own homes.

We are recommended by colleagues as a place to work which is supported by the trusts values to work as part of a team, being respectful, compassionate and professional. We are committed to investing in our workforce

Following our recent CQC visit the Trust was rated as outstanding for care and this has been recognised by NHS Improvement.

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including: salary sacrifice scheme; car leasing scheme; on-site staff accommodation (subject to availability); the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme; and the opportunity to develop and implement your expertise in an encouraging yet challenging environment

We would particularly welcome applications from people from a Black, Asian and Minority Ethnic background and from people with a disability; these groups are currently under-represented at senior level, we value diversity within our Trust and are working to achieve equality in our recruitment.

COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment at this time, we do encourage our staff to get vaccinated. We will be checking the vaccination status of all new starters so that we can manage individual and environmental risks, and so that we can support those who may be undecided about vaccination. If you are unvaccinated there is helpful advice and information at COVID-19 Vaccination | How to access your vaccine in the Black Country and West Birmingham (blackcountryandwestbirmccg.nhs.uk ) where you can also find out more about how to access vaccination. There is a current Government consultation underway which will determine whether some new starters may need to be vaccinated.

Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant. The Trust currently holds the Bronze Award which underlines the Trust’s commitment to supporting the Armed Forces Community. As an organisation, we are aiming to achieve the next level Silver award, with our sights firmly on Gold.

RESPECT - COMPASSION - TEAMWORK - PROFESSIONALISM

Job overview

Great opportunity for a Band 3 Capacity Coordinator

The Capacity Team are responsible for assisting in placing the Right Patient in the Right Place at the Right Time.

The team support the Emergency Department in providing Timely Emergency care by maximising Patient Flow throughout the hospital.

The Capacity Coordinator will work alongside the Site practitioners managing effective patient flow by identifying capacity within the ward areas and facilitating timely discharges

**previous applicants need not apply**

PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE HIGH NUMBERS OF APPLICATIONS.

Main duties of the job

To maintain a current and accurate bed state and work together with the wards, ED, Integrated Discharge Team, Discharge Co-ordinators and multi-disciplinary team to ensure timely discharge or transfer of patients

Work in collaboration with the Emergency Department, supporting solutions to minimise potential breaches within the department escalating appropriately to capacity managers, Matrons and Care Group managers when required..

Maintains and update MDT databases to ensure the timely and accurate completion of data on multiple systems relating to bed utilisation and other required data reports for daily and weekly information and managerial reports.

Working for our organisation

Walsall Healthcare NHS Trust provides integrated acute and community Healthcare in the West Midlands serving a population of 260,000 residents.

Walsall Manor Hospital houses the full range of district general hospital services. The £170 million development was completed in 2010 and we are continually upgrading.

Construction of the new integrated critical care unit was completed in2018, extension of a Neonatal Unit and brand new, state of the art Emergency Department is in the process of being completed.

We are recommended by colleagues as a place to work which is supported by the Trust's values to work as part of a team, being respectful, compassionate and professional.

We are committed to investing in our workforce.

RESPECT - COMPASSION - TEAMWORK - PROFESSIONALISM

Detailed job description and main responsibilities

• To maintain a current and accurate bed state, including up to date information on daily planned discharges, booked, admissions, GP referrals, outliers, repatriation, additional capacity, critical care step down, discharges to community facilities.
• To communicate trust escalation levels to all appropriate staff.
• To work together with the wards, ED, Integrated Discharge Team, Discharge Co-ordinators and multi-disciplinary team to ensure timely discharge or transfer of patients.
• To communicate with clinical and none clinical support services escalating appropriately issues that may impact on patient flow
• Maintains and update MDT databases to ensure the timely and accurate completion of data on multiple systems relating to bed utilisation and other required data reports for daily and weekly information and managerial reports.
• Work in collaboration with the Emergency Department, supporting solutions to minimise potential breaches within the department escalating appropriately to capacity managers, Matrons and Care Group managers when required..
• Liaise with staff in the ED, medical and surgical assessment units assisting them where possible, to ensure smooth running and patient flow through the services.
• To ensure that the nurse in charge of ED and AMU is kept up to date in relation to bed availability.
• To liaise closely with wards to ensure that there are no delays in transferring patients from ED or between wards.
• To escalate any delays/ concerns to relevant managers/ escalation leads.
• To book Ambulances in keeping with DOH guidelines. To track and monitor ambulances for discharges. Liaise and escalate to WMAS as appropriate.
• Liaise with alternative patient transport agencies as appropriate
• To support in the implementation of the trust escalation policy.
• Communicate in a manner that placates potential complaints and concerns
• Liaise with GPs and other AHPs referring to appropriate teams as necessary
• Liaise and communicate with CCG and Social Care Partners as appropriate and necessary
• Will support in the completion of the weekly operational plan
• Will support with the compilation of information for and from daily bed meetings.

Please refer to the Job Description for more information

Person specification

Qualifications

• GCSE English and Maths.
• Excellent computer literacy, ability to use MSWord and Excel to a high standard including analysis and report production.

Experience

• Experience within the NHS
• Evidence of working in a multi-disciplinary team.
• Experience of using information systems.
• A clear understanding of the changing NHS environment and the challenges of the Health service in meeting targets and the impact of Trust wide targets.
• Working knowledge of hospital admission and discharge processes
• Demonstrates knowledge of the principles of patient flow and can highlight potential issues which may occur in regards to capacity management.

Skills

• Manages own work load
• Works well under pressure
• Demonstrates excellent communicator and interpersonal skills
• Ability to work both within an MDT setting
• Excellent communication and relationship management skills
• Effective time management and prioritisation skills.
• Able to plan and prioritise working day, changing priorities as necessary
• Able to communicate effectively with all grades of staff across a range of specialties.
• Meticulous approach to accuracy and detail.
• Able to work effectively in a busy environment.
• Able to take instructions
• Ability to identify improvements in working practice and contribute to change

Flexibility

• Ability to adopt a flexible and creative approach to work in order to meet the needs of the service

Other

• Highly Motivated
• Approachable
• Punctual
• Polite

Please note your application will be transferred from the NHS Jobs system to internal Walsall Healthcare Trac System. All correspondence will be sent via Trac

Following our recent CQC visit the Trust was rated as outstanding for care and this has been recognised by NHS Improvement.

** Please Note that this post may be identified as suitable and a preference given for Internal at Risk Employees**

We would particularly welcome applications from people from a Black, Asian and Minority Ethnic background and from people with a disability; these groups are currently under-represented at senior level, we value diversity within our Trust and are working to achieve equality in our recruitment.

IMPORTANT NOTE ON COMPLETION OF REFERENCE SECTION OF APPLICATION FORM

References from current and previous employers will be sought and must cover a minimum of 3 years employment. When completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover this period. Failure to complete this section may result in your application not being processed.

Please review the attached Job description and person specification carefully before applying to ensure that you meet the essential job requirements.

Candidates should be aware that, regardless of country of origin, their ability to communicate in written and spoken English to the standard required to carry out the post, will be assessed during the selection process.


Referee email addresses should be provided on your application form.

Following the closing date, if you have not heard from us within 6 weeks you may assume your application has been unsuccessful.

We reserve the right to close this job early. Interested applicants are therefore advised to apply as early as possible.

If a large number of applicants meet the essential criteria then random selection will be applied.

We are committed to operating flexible working practices wherever possible and committed to equal opportunities.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Nicky Dixon Job title Lead Nurse for Capacity and Patient Flow Email address [e-mail] Telephone number 01922 656670