Capacity Administrator

NHS Trust; Walsall; On-site; GBP 24,000; Full time

Job summary

An established healthcare provider is seeking a dedicated clerical support member to assist in optimizing patient flow within the organization. This role is crucial in ensuring that patients are placed in the right care settings at the right time, enhancing the overall quality of care provided. You will be responsible for maintaining accurate records, updating information systems, and communicating effectively with various departments. Join a team that values efficiency and patient care, and contribute to the ongoing improvements in healthcare services offered to the community.

Qualifications

• Proven administration skills and knowledge of computer systems, especially Excel.
• Experience in a healthcare setting is desirable.

Responsibilities

• Provide clerical support to the Capacity Team to facilitate patient flow.
• Maintain and update databases for accurate reporting on bed utilization.

Skills

Administration Skills

Computer Systems Knowledge

Excel

Job description

Job Summary

The capacity team are responsible for Patient Flow, placing the right patients in the right place at the right time and Supporting in actioning targets relating to the ED 4 hour wait to uphold patient quality.

The post holder will be responsible for providing efficient, effective and comprehensive clerical support to the Capacity Team to assist in facilitating patient flow.

To communicate effectively with all departments regarding updates on specific patients, supporting patient flow.

To update and maintain relevant spreadsheets, recording accurate information pertaining to referrals and breaches.

The post holder will record accurate information in relation to actual and potential bed availability and communicate this information to all key contacts internally and externally when appropriate.

Updating information systems for use by internal and external teams as appropriate.

PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE HIGH NUMBERS OF APPLICATIONS.

Main duties of the job

1. To communicate effectively with all departments regarding updates on specific patients, supporting patient flow.
2. To update and maintain relevant spreadsheets, recording accurate information pertaining to referrals and breaches.
3. The post holder will record accurate information in relation to actual and potential bed availability and communicate this information to all key contacts internally and externally when appropriate.
4. Updating information systems for use by internal and external teams as appropriate.

About Us
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Date posted

28 March 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

407-CORP-7062988

Job locations

operations centre. Manor hospital

walsall

WS2 9PS

Job Description

Job responsibilities

1. Maintain and update MDT databases to ensure the timely and accurate completion of data on multiple systems relating to bed utilisation and other required data reports for daily and weekly information and managerial reports.
2. To escalate any delays/concerns to relevant managers/escalation leads.
3. To book ambulances in keeping with DOH guidelines. To track and monitor ambulances for discharges. Liaise and escalate to WMAS as appropriate.
4. Liaise with alternative patient transport agencies as appropriate.
5. To support in the implementation of the trust escalation policy.
6. Communicate in a manner that placates potential complaints and concerns.
7. Liaise and communicate with CCG and Social Care Partners as appropriate and necessary.
8. Provide information to support in the completion of the weekly operational.

Person Specification

Knowledge Essential

• Knowledge of computer systems e.g. Excel.

Experience Essential

• Evidence of administration skills.

Desirable

• Some NHS experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants applying for entry clearance into the UK have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

operations centre. Manor hospital

walsall

WS2 9PS

Employer's website

https://walsallhealthcare.nhs.uk