Cantonese speaking Assistant Customer Service Officer, Banking

People First (Recruitment) Ltd; London; On-site; GBP 30,000 - 36,000; Full time

Job summary

A leading recruitment agency is seeking a Cantonese speaking Assistant Customer Service Officer for a banking position in London. This role, fully on-site, involves providing cashier services, ensuring excellent customer experience, and compliance with banking regulations. Candidates must be fluent in Cantonese and English, with experience in KYC and CDD within the banking sector. Attractive salary up to £36k based on experience.

Qualifications

• Fluent in Cantonese and English; Mandarin is a bonus but not essential.
• KYC / CDD experience in Banking / Finance sector.
• Knowledge of opening new accounts and cash handling.

Responsibilities

• Provide cashier services and handle cash accurately.
• Deliver quality customer services in line with Bank policy.
• Resolve customer queries and provide relevant information.

Skills

Fluent Cantonese

Fluent English

KYC / CDD experience

Job description

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Ref: 23103

Job Title: Cantonese speaking Assistant Customer Service Officer, Banking (12 Months Temps)

The Skills You'll Need: Fluent Cantonese and English. KYC / CDD experience in Banking or Finance sector

Your New Salary: up to £36k depending on experience

Location: London

Job Status: Fully on site. 12 months temps, with possibility to extend or go permanent depending on business needs and performance

Assistant Customer Service Officer - Summary:

• To provide all cashier services and handle cash accurately.
• To provide existing and potential customers the best experience at the Bank.
• To provide quality customer services in accordance with the Bank s policy and procedures.
• To recognise customers needs and develop new business for the Bank to achieve sales target.
• To support all designated areas within the branch operations where service or assistance is required.

Assistant Customer Service Officer - What You'll be Doing:

Process

• To accurately complete or input data and made amendment on screen and records.
• To maintain Clear Desk policy.
• To keep clear records of transactions/processes.
• To exercise due diligence and care in handling transactions.

People

• To ask for help and support where necessary.
• To maintain good team work and work relationship with colleagues and other departments.

Customer

• To have full understanding of the products and services before selling it to customers.
• Fully explain the products and services to customers by using a customer checklist and interview observation checklist.
• To ensure customers made aware of all the product details by signing the agreement.
• Resolve customers queries/concerns/complaints and provide relevant information and support.

Compliance & Risk Management

• Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity; and
• Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the day-to-day work.

Assistant Customer Service Officer - The Skills You'll Need to Succeed:

• Fluent in speaking Cantonese and English; Mandarin is a bonus but not essential.
• KYC / CDD experience in Banking / Finance sector.
• Knowledge of opening new accounts, bank products, safe deposit boxes, cash handling and basic cashier area operation.
• Knowledge of accounting terminology.

Please view all our Team China jobs at people-first-recruitment

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We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.

People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.