Candlelit Concert Front-of-House Assistant (Freelance)

Curate Group; Norwich; On-site; GBP 16,000 - 23,000; Part time

Job summary

Lumos Experiences is seeking a freelance Event Assistant to support candlelit concerts across East Anglia. You will handle front-of-house duties, greet guests, manage seating, and assist the Event Manager to ensure smooth performances and exceptional guest experiences.

Shifts are Fridays and Saturdays (8–10 hours), with a paid training shift and a day rate of £14 per hour. A strong customer service mindset and clean, professional presentation are essential.

Qualifications

• Confident interacting with the public.
• Professional appearance and presentation.
• Willing to drive or car share (own car)

Responsibilities

• Greet guests warmly and professionally on arrival.
• Assist with ticket checking and guest list management.
• Direct guests to their seats
• Answer general questions about the evening
• Support audience flow before, during and after the performance
• Assist the Event Manager with non-technical event set-up
• Help manage seating adjustments and late arrivals
• Monitor audience areas during the performance
• Assist with an orderly guest exit at the end of the event
• Ensure a team member is always present in the room as a point of contact
• Remain calm, polite and solutions-focused at all times
• Stay aware of surroundings throughout the shift
• Speak clearly and confidently to guests
• Escalate issues promptly to the Event Manager
• Follow direction from the Event Manager
• Work collaboratively with other staff members
• Step in proactively during busy periods
• Help keep the front-of-house area clean and organised

Skills

Front-of-house

Guest interaction

Communication skills

Team player

Attention to detail

Job description

Lumos Experiences is seeking a freelance Event Assistant to support candlelit concerts across East Anglia. You will handle front-of-house duties, greet guests, manage seating, and assist the Event Manager to ensure smooth performances and exceptional guest experiences.

Shifts are Fridays and Saturdays (8–10 hours), with a paid training shift and a day rate of £14 per hour. A strong customer service mindset and clean, professional presentation are essential.