Candidate Onboarding Team Leader

Schools’ Choice; Ipswich; Hybrid; GBP 30,000 - 32,000; Full time

Job summary

A leading recruitment service provider in Ipswich is seeking a Candidate Onboarding Team Leader to lead the onboarding team and ensure compliance with quality standards. The ideal candidate will have experience in recruitment and will be responsible for managing team performance, handling escalations, and promoting process improvements. This role is hybrid and offers a salary between £30,000 and £32,000.

Benefits

Friendly supportive team

Opportunities for growth and responsibility

Qualifications

• Proven experience leading onboarding or compliance teams in recruitment.
• Strong knowledge of recruitment checks and legal requirements.
• Ability to coach, motivate, and manage team performance effectively.

Responsibilities

• Leading and supporting the onboarding team to meet quality and compliance standards.
• Managing workflow, team performance, and onboarding processes.
• Overseeing second-stage reviews and final sign-off of candidate files.
• Maintaining audit-ready records and conducting sample checks.
• Running reports to monitor KPIs and audit readiness.

Skills

Leadership

Compliance knowledge

Communication skills

Organisational skills

Coaching ability

Tools

Compliance tracking systems

Job description

Job Title: Candidate Onboarding Team Leader
Location:?Hybrid - Office based and remote
Job Type:?Permanent, Full time
Salary: £30,000 to £32,000

We're looking for a confident and organised Team Leader to lead our Candidate Onboarding Team.
Opus People Solutions is a people focused recruitment provider. We connect public services with skilled workers, making sure the right people are in the right roles at the right time.
You'll be responsible for delivering a professional onboarding process for every candidate while managing performance, reporting, and continuous improvement across the team.

What you'll be doing:

• Leading and supporting the onboarding team to meet quality and compliance standards

• Managing workflow, team performance, and onboarding processes including right-to-work, DBS, references, and safeguarding

• Overseeing second-stage reviews and final sign-off of candidate files

• Maintaining audit-ready records and conducting sample checks to ensure compliance

• Running reports to monitor KPIs, SLAs, and audit readiness

• Handling escalations and complex queries from candidates, clients, suppliers, and internal teams

• Collaborating with recruiters and suppliers to resolve issues and keep onboarding on track

• Identifying process improvements and training needs, and sharing insights with your delivery manager

• Supporting operational delivery during peak periods when needed

What we're looking for:

• Proven experience leading onboarding or compliance teams in recruitment

• Strong knowledge of recruitment checks and legal requirements

• Ability to coach, motivate, and manage team performance effectively

• Confident communication skills and experience handling escalations

• Strong organisation and prioritisation skills

• Comfortable working with clients, suppliers, and internal teams in a fast-paced environment

• Confident using systems to track progress, compliance, and performance

Why join us:

• Friendly supportive team with a people first approach

• A role where you can make a difference to candidates and services

• Opportunities to learn, grow and take on more responsibility over time

If this sounds like you, please get in touch - we'd love to hear from you!
Applications close on 17th August and first stage interviews will be held w/c 18th August.