Candidate Management Team Leader

Schools’ Choice; Ipswich; Hybrid; GBP 30,000 - 32,000; Full time

Job summary

A recruitment service provider is seeking a Candidate Management Team Leader in Ipswich. This role involves leading the team responsible for candidate relationships and ensuring high-quality care throughout placements. The ideal candidate has recruitment leadership experience, strong organizational skills, and the ability to manage compliance effectively. The position offers a competitive salary of £30,000 to £32,000 and a hybrid working model.

Benefits

Friendly supportive team

Opportunities for growth

People-first approach

Qualifications

• Experience leading a recruitment, resourcing, or candidate care team.
• Strong understanding of compliance and the candidate lifecycle.
• Highly organized with the ability to manage multiple time-bound tasks.
• Confident communicator experienced in handling complex issues and escalations.
• Skilled in performance monitoring and prioritising across work streams.
• Strong relationship-building skills with clients, suppliers, and internal teams.
• Analytical mindset, comfortable using data to drive improvements.
• Experience working closely with payroll and operations teams.

Responsibilities

• Lead and support the candidate management team to meet daily tasks and service levels.
• Monitor KPIs and SLAs, ensuring compliance expiry.
• Run reports and share performance insights.
• Collaborate with payroll and operations for accurate processing.
• Act as escalation point for complex queries.
• Maintain audit-ready records and conduct compliance checks.
• Identify trends and recommend process improvements.
• Support team training, coaching, and development.
• Assist with candidate engagement activities.

Skills

Leadership experience in recruitment

Strong understanding of compliance

Organizational skills

Confident communication

Performance monitoring

Relationship-building skills

Analytical mindset

Experience with payroll operations

Job description

Job Title: Candidate Management Team Leader
Location:?Hybrid - Office based and remote
Job Type:?Permanent, Full time
Salary: £30,000 to £32,000

We're looking for an organised and experienced Team Leader to manage our Candidate Management Team.
Opus People Solutions is a people focused recruitment provider. We connect public services with skilled workers, ensuring a high-quality candidate experience throughout their placement.
You'll lead the team responsible for managing candidate relationships and engagement, delivering high-quality candidate care throughout their placement, while driving continuous improvement and team success.

What you'll be doing:

• Leading and supporting the candidate management team to meet daily tasks and service levels

• Monitoring KPIs and SLAs, including response times, extension tracking, and compliance expiry

• Running reports and sharing performance insights to drive accountability

• Collaborating with payroll and operations to ensure accurate, timely processing of candidate changes

• Acting as escalation point for complex queries from candidates, clients, suppliers, and internal teams

• Maintaining audit-ready records and conducting sample compliance checks

• Identifying trends and process improvements using data and sharing recommendations with your delivery manager

• Supporting team training, coaching, and development

• Assisting with candidate engagement activities like newsletters and updates

• Covering operational support during peak periods or absence

What we're looking for:

• Experience leading a recruitment, resourcing, or candidate care team

• Strong understanding of compliance and the candidate lifecycle

• Highly organised with the ability to manage multiple time-bound tasks

• Confident communicator experienced in handling complex issues and escalations

• Skilled in performance monitoring and prioritising across work streams

• Strong relationship-building skills with clients, suppliers, and internal teams

• Analytical mindset, comfortable using data to drive improvements

• Experience working closely with payroll and operations teams

Why join us:

• Friendly supportive team with a people first approach

• A role where you can make a difference to candidates and services

• Opportunities to learn, grow and take on more responsibility over time

If this sounds like you, please get in touch - we'd love to hear from you!
Applications close on 17th August and first stage interviews will be held w/c 18th August.