Candidate Experience Manager

Cooper Parry; West Tolgus; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading company in professional services is seeking a Candidate Experience Manager to enhance the hiring process. This role will drive engagement from attraction to onboarding, ensuring candidates have a memorable journey. The ideal candidate will possess strong project management and stakeholder skills, along with a commitment to building inclusive hiring practices.

Benefits

Flexible working arrangements

Generous holiday entitlement

Enhanced parental leave policy

Enhanced pension scheme

Wellbeing offerings

Qualifications

• Proven experience in Talent Acquisition with strong candidate focus.
• Experience in fast-paced, high-growth environments, ideally in professional services.
• Strong project management skills.

Responsibilities

• Design and deliver the candidate journey.
• Audit and improve candidate communications and logistics.
• Partner with teams to streamline processes.

Skills

Project Management

Stakeholder Engagement

Talent Acquisition

Communication

Education

Experience in Talent Acquisition

Experience in a high-growth environment

Tools

ATS Systems

HRIS Systems

Job description

About the role...

At Cooper Parry, we’re bold, people-first, and obsessed with creating standout experiences, for our clients and our people. As Candidate Experience Manager, you’ll be the driving force behind how future talent experiences our brand. From first click to first day, you’ll shape a journey that’s fast, frictionless, and full of personality.

This is a high-impact role with scope to grow as the firm continues its growth plan leading strategic experience initiatives across the entire hiring lifecycle.

What You’ll Be Doing:

• Design and deliver a best-in-class candidate journey that reflects Cooper Parry’s tone, values, and culture
• Own the candidate experience roadmap, from attraction to onboarding, ensuring consistency and quality at every touchpoint
• Audit and improve candidate communications, interview logistics, and feedback loops
• Partner with People, Tech and HOD’s to streamline processes and reduce time-to-hire
• Work closely with recruiters, hiring managers, and employer brand to ensure a joined-up, high-touch experience
• Coach and enable hiring teams to deliver engaging, inclusive, and timely interactions
• Use candidate feedback tools and hiring metrics to identify pain points and opportunities
• Report on candidate NPS, offer acceptance rates, and experience trends to inform strategy
• Champion inclusive hiring practices and ensure accessibility across all candidate touchpoints
• Bring fresh ideas to the table, whether it’s tech, tone, or tactics to keep us ahead of the curve
• Mentor junior team members and contribute to the development of playbooks and toolkits
• Lead cross-functional projects and prepare to scale with the business growth plans

About you...

At Cooper Parry, we’re in it together. All we ask of our people is that they play all in. You’ll continuously strive to keep learning. You’ll be brave, stepping out of your comfort zone to tackle new challenges. Above all, be nice. A simple notion, but an irreplaceable part of what makes CP, CP.

In addition we are looking for a Candidate Experience Manager who has:

• Proven experience in Talent Acquisition, with a strong focus on candidate experience or recruitment operations
• Experience in a fast-paced, high-growth environment, ideally in professional services or a people-first brand
• Strong project management and stakeholder engagement skills
• Proficiency in ATS and HRIS systems
• A passion for people, storytelling, and creating memorable experiences

Bonus Points:

• Experience in the accounting, consulting, or tech sectors
• Familiarity with candidate feedback tools
• Passion for DE&I and building inclusive recruitment processes

About us...

We’ve been dubbed ‘the rebels of accountancy’. We’re straight-talking. Never afraid to share our opinions. We put people and relationships before products and services, and deliver a streamlined, client-focused service – free from unnecessary red tape.

Check out our recent achievements:

• Best Companies’No.1 Accountancy Firm & No.30 Best Large Companyto Work For in the UK
• BecameB CorpCertifiedin 2023 and we’re still the UK’s largest accountancy B Corp, measuring and improving our impact beyond business for a brighter tomorrow
• Achieved 5 awards at theInspiring Workplace Awardsin 2025: winner in the Large Business category and best in class for inspiring People & Culture, Wellbeing, Inclusion and Employee Experience

What's in it for you?

Our people are the beating heart of our culture. We know that if you love working here, and you’re given the trust and autonomy to work in a way that best suits you, you’ll produce amazing results.

That’s why we offer things like:

• A flexible approach to work - balancing working from home, in office or with clients
• A generous holiday entitlement
• An enhanced parental leave policy
• An enhanced pension scheme
• No dress code – just “wear something!”
• A multi-award-winning wellbeing offering to support your physical, mental, spiritual, and financial health
• Volunteering opportunities to work closer with local communities and charities
• Cooper Parry social/sports clubs

Feeling supported and welcomed is such a big part of bringing your whole self to work. As an equal opportunities employer, we’ll work with you to ensure you have everything you need to develop your skills and achieve your best.

Get in touch if you have any questions about our commitment to Diversity & Inclusion or about accessibility/accommodations during your application process.

For the attention of agencies - unsolicited CVs will not be honoured. We will only accept CV submissions for roles briefed to you by our Talent Acquisition team.

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