Cancer Pathway Navigator Colorectal/Urology

Integrated Care System; Manchester; On-site; GBP 26,000 - 30,000; Part time

Job summary

An exciting role is available for a patient navigator in Clinical Oncology at a prominent cancer center in Manchester. The position involves streamlining patient journeys, coordinating appointments, and working closely with medical professionals to enhance patient care. Candidates should possess strong communication, organizational, and interpersonal skills, with relevant healthcare experience.

Qualifications

• Experience of working in a health care setting for a minimum of two years.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure.

Responsibilities

• Coordinate booking of patient appointments and scheduling treatments.
• Communicate effectively with multidisciplinary teams to avoid delays.
• Provide empathy and non-clinical advice to patients.

Skills

Communication

Organizational skills

Interpersonal skills

Education

5 GCSE's grade C or above including Maths and English

NVQ 2/3 in Health or Social care

Tools

Microsoft Office

Trust IT systems (e.g., Careflow, CRIS, CWP)

Job description

An exciting opportunity has arisen for a confident, enthusiastic, and motivated individual to work within Clinical Oncology at The Christie NHS Foundation Trust, in close collaboration secondary care organizations. Your primary responsibilities will be to act as patient advocate to overcome barriers to timely access to any part of the patient's cancer journey, hence minimizing any delays to treatment. You will directly communicate with patients and their families to organize appointments, advise on any concerns or queries and signpost the patient to relevant and applicable support. This may involve liaising local DGH's Macmillan and other support services, as well as members of the lung MDT and other tertiary treating centres. Your role is vital to streamline the patient journey and contribute to the improvement of both quality and experience.

It is essential to ensure close working relationships with medical, nursing, and allied health professionals for the Trusts lung multidisciplinary team. You will work autonomously and have strong communication and negotiation skills as well as commitment and compassion for patients and their quality of care and experience. You will be competent in data collation and input, with excellent IT skills across a broad range of systems which will include an element of data manipulation and analyzing.

Main duties of the job

The purpose of this role is to support the speciality Cancer team in implementing early treatment pathways for patients with a diagnosed cancer to achieve definitive treatment by day 62. The Navigator role will be involved from the receipt of the referral to the first definitive treatment.

The post holder will be expected to work across a range of IT systems to coordinate the booking of patient appointments. They will work both directly and indirectly with both patients and their carers to assist in coordinating the care of patients through their hospital care journey, to identify and manage any issues that patients may have with transport, lack of understanding about further investigations or preparations for treatment and to reduce the number of appointments that are missed by patients. It will be part of the Navigator role to help improve both patient compliance and experience.

About us

The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.

Job responsibilities

DUTIES AND RESPONSIBILITIES

Communications and Relationships

The post-holder will be required to:

Demonstrate a professional approach to work and to promote positive and collaborative working relationships with other departments/multidisciplinary teams across the Trust and other Hospital Trusts.

Working collaboratively with the relevant treatment scheduling teams to provide a seamless service, which is responsive to patients, carers and relatives needs.

Communicate effectively with members of the multidisciplinary team and relevant personnel from other Hospital Trusts to avoid delays in pathways and to keep the patient always informed.

Assist in triaging new appointments and arranging follow up appointments, scheduling treatments as directed by the clinical team.

Build and maintain a close relationship with the Performance Team to assist in identifying and resolving pathway blockages.

Ability to promote patient centred care and establish good relationships with patients and relatives/ carers and the clinical teams and wider MDT.

Planning and Organizational Skills

The post-holder will be required to:

Ensure that all aspects of care/interaction with patients, carers and relatives are documented in line with Trust policies on Trust systems and departmental databases.

Assist the clinical team with audits/research.

Participating in meetings as requested by the disease groups.

Responsibility for Patient Care

The post-holder will be required to:

Assist in triaging and arranging new and follow up appointments, scheduling treatments as directed by the clinical team.

The ability to provide empathy and support to the patients, carers and relatives whilst signposting them to further services.

Providing non-clinical advice to patients on the phone, being able to identify specific issues and having an awareness of when the patient requires urgent treatment or to be sign-posted to the appropriate resource in the hospital, other trusts or community.

Responsibility for Policy/Service Development

The post-holder will be required to:

Ensure all standard operating procedures relating to the service are regularly reviewed and revised as necessary. Develop new standard operating procedures for the service where required.

Ensure standardisation across all specialties as appropriate.

Responsibilities for Human Resources

The post-holder will be required to:

Provide support and cover for absences, this at times may be across different specialities.

Take own responsibility for ensuring all their own mandatory training is always up to date.

Person Specification

Qualifications

• 5 GCSE's grade C or above including Maths and English or equivalent.
• NVQ 2/3 in Health or Social care or equivalent experience.
• Basic Communication Skills training

Experience

• Experience of working in a health care setting for a minimum of two years.
• Experience of working as part of a team and in isolation.
• Experience in managing priorities under pressure, to meet service needs and strict deadlines.
• Experience co-ordinating a patient workload.

Skills

• Ability to communicate at all levels and in difficult circumstances. Excellent communication and interpersonal skills.
• Good organisational and administrative skills with ability to prioritise workload.
• Ability to work well under pressure and remain calm in difficult situations.
• Ability to retrieve information from a wide range of sources and in different formats.

Knowledge

• Computer Literate with good knowledge and understanding of computer packages, e.g., Microsoft Office.
• Knowledge and experience of using Trust IT systems: e.g., Careflow, CRIS, CWP

Values

• Ability to demonstrate the organisational values and behaviour including: Act with Kindness, Connect with People, Make a Difference

Other

• Ability to work as part of a team
• Ability to work on own and to use initiative
• Excellent interpersonal skills
• Flexible and pro-active approach
• Self-motivated and Enthusiastic

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

The Christie NHS FT

Address

Clinical Oncology Admin Support - E00093

£26,530 to £29,114 a yearper annum, pro rota

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

413-96255-CNS-AK

Job locations

Clinical Oncology Admin Support - E00093