Campus Support Operations Manager

Midwifery at the University; Moorend; On-site; GBP 44,000; Full time

Job summary

A prestigious university in Moorend is seeking a Campus Support Operations Manager to lead and manage the Campus Support team. The role entails ensuring effective incident response, resource management, and team development, encapsulating responsibilities that shape policy and service development. Candidates should have proven leadership experience along with strong communication skills. A commitment to inclusivity is essential. Competitive salary and benefits included.

Benefits

Generous annual leave

Pension schemes

Access to top-notch facilities

Qualifications

• Proven leadership in a rapid response setting.
• Expertise in managing complex issues.
• Commitment to fostering a positive work environment.

Responsibilities

• Lead, develop, and coach the Campus Support team.
• Oversee workload and response to incidents.
• Develop training and resource programs.
• Draft reports and conduct presentations.

Skills

Leadership and management experience

Strong communication

Problem-solving

Resource planning

Interpersonal skills

Job description

The job information is shown below. Please click on the links to see full details.

Join Our Dynamic Team as a Professional Campus Support Operations Manager.

Are you passionate about leading and inspiring a team to achieve excellence? Do you thrive in a dynamic and collaborative environment? If so, we have the perfect opportunity for you!

About the Role:

As the Campus Support Operations Manager, you will play a crucial role in leading and managing our dedicated team to ensure the delivery of key priorities as first responders to all incidents on campus, within required timescales. Your contributions will shape policy and service development, ensuring the seamless operation of our department.

Key Responsibilities:

• Leadership & Development: Lead, develop, and coach your team, fostering a culture of accountability and excellence. Implement performance management processes to ensure each team member thrives.
• Team Management: Promote effective staff management through planning, appraisals, targeted training, and robust communication.
• Operational Oversight: Oversee the team's workload, ensuring swift and effective responses to security incidents, fire activations, and first aid situations.
• Resource Allocation: Ensure your team has the resources needed to meet Service Level Agreements across the University Estate, including the Library and Accommodation services. Develop staff training programs and induction processes.
• Project Contribution: Use your specialist knowledge to contribute to University-wide projects and lead short-term projects within your service area.
• Policy Development: Develop and review risk assessments, policies, and procedures, ensuring stakeholder engagement and effective implementation.
• Strategic Planning: Influence future service strategy and plans through resource planning and succession planning.
• Reporting & Communication: Draft reports, deliver presentations, and conduct training to promote best practices. Attend internal and external meetings to represent service issues and liaise with emergency services as needed.
• Support & Guidance: Provide expertise and support to the 24/7 support team and assist students with complex issues. Offer advice and guidance to customers, ensuring effective line management and coaching.
• Problem Solving: Conduct detailed assessments and analyses of complex issues, using your specialized knowledge to identify solutions.
• University Values: Embody and promote the University's values of ambition, inclusivity, innovation, collaboration, and enterprise.
• Health & Safety: Ensure your own health and safety, as well as that of your colleagues, in line with University policies.
• Equal Opportunities: Champion the University's equal opportunities policy and promote equality in all aspects of your role.

About you

What We’re Looking For:

• Proven leadership and management experience in a rapid response setting.
• Strong communication and interpersonal skills
• Ability to manage complex issues and provide effective solutions
• Commitment to fostering a positive and inclusive work environment
• Expertise in resource planning and service strategy

Why Join Us?

• Be part of a forward-thinking University that values innovation and collaboration.
• Lead a team of dedicated professionals and make a real impact on their development and the services we provide.
• Enjoy a vibrant campus environment with access to top-notch facilities and resources.
• Contribute to a community that values ambition, inclusivity, and enterprise.

Where is this role based?

This post is based at our lively Frenchay campus where we have invested in the latest facilities and resources to give both our staff and students access to everything they need to succeed.

We are one of the largest providers of Higher Education in the South West with 38,000 students and 4,000 staff from right across the globe. Based in vibrant Bristol , our ambitions are to make a positive difference to our planet, transforming futures through actions and solving real world challenges.

We offer a wide range of employee benefits including progressive pay rates, very generous annual leave and career average pension schemes as well as retail savings, onsite nursery and opportunities for training and personal development.

We are proud to be part of a dynamic, multicultural city that celebrates diversity, we’re always looking for talented people from all backgrounds to join us. Our people are our strength, and diversity enhances our creativity and leads to better decision-making and problem-solving. Bring your talent and ambition to our stimulating and supportive community where we’ll help you thrive.

We particularly encourage applications from global majority and female candidates as we are currently under-represented in this area, however all appointments are made strictly on individual merit.

As a Disability Confident employer we welcome applications from those who identify as having a disability.

Further information

If you would like to speak to us to find out more about this role, please contact Sharon Evans, Head of Campus Support on 0117 328 2439 or email: sharon2.evans:@uwe.ac.uk

Interviews are scheduled to take place at our Frenchay Campus on 15 September 2025.

Shortlisting is expected to be completed within 2 weeks of the closing date depending on application volumes. We aim to give candidates at least a week's notice to attend interview.

The post is a permanent appointment working 12 hour night shifts which are 7pm to 7am on a 4 on, 4 off shift pattern. Due to the shift patterns and the need to ensure 24/7 cover at each campus and outer sites, it is not possible for this post to be a job share opportunity.

There is an expectation that the successful candidate will support UWE Open Days and Welcome Week etc.

Salary details: £43482.

The salary shown above is for 37 hours per week however the post is an average of 38.5 hours per week, therefore this post attracts 1.5 hours’ time off in lieu (TOIL) to be taken each week.

UWE Bristol is a campus-based University and it is vital to our success and the delivery of an outstanding experience for our students that our campuses are dynamic and vibrant places to learn and spend time. This role is therefore campus based for all of your time.

To ensure fairness and equity all salary offers will be made in line with the University's salary assessment guidelines and will be based on your relevant skills and experience.

This post requires standard DBS clearance.

Right to Work in the UK

The University has a legal responsibility to ensure that all employees are eligible to work in the UK. You will therefore be required to provide evidence of this right, please refer to the Home Office Right to Work Checklist for information on which documents are acceptable.

Please note that UWE Bristol does not cover any visa or health surcharge costs.

Advice to applicants

We’d love to hear from you - if you are excited about this opportunity, please complete our application form as soon as possible.

Tell us how your skills and experience relate to the requirements of this role by describing how you meet each of the essential and desirable criteria listed in the Person Specification section of the Job Description and include specific examples wherever possible.

Once we have completed shortlisting, we will let you know the outcome of your application by email, so please check your inbox for updates.