Campus Support Officer

Hull College; Hessle; On-site; GBP 21,000 - 25,000; Part time

Job summary

Hull College is seeking a proactive Campus Support Officer to join the Premises & Security team. This role goes beyond facilities, shaping student experience, safety and an inclusive learning environment on campus.

The post holder will perform tasks to a high professional standard, supporting safeguarding, health and safety and welfare procedures while contributing to day-to-day campus operations. Working hours are 32 per week on a fixed-term basis.

Qualifications

• Calm, approachable and confident in engaging with young people.
• Team-oriented with a strong sense of responsibility.
• Flexible and adaptable in a dynamic environment.

Responsibilities

• Provide a visible presence around campus, promoting positive behaviour in line with College values.
• Support staff with student organisation and conduct matters.
• De-escalate conflict and manage incidents professionally and sensitively.
• Encourage attendance and engagement in classes and enrichment activities.
• Provide information, advice and guidance to students, referring to internal and external support services where appropriate.
• Support safeguarding, health and safety, and welfare procedures at all times.
• Assist with emergency procedures, including fire evacuations and welfare support.
• Lock and unlock buildings in accordance with security procedures.
• Act as a key holder and ensure access arrangements are managed safely.
• Maintain awareness of campus activity and implement appropriate security measures.
• Conduct fire alarm testing and ensure safety systems and signage are fully operational.
• Support safe evacuation procedures in partnership with the Duty Manager.
• Provide porterage services including moving equipment, furniture and parcels.
• Carry out minor emergency repairs within competence and safety limits.
• Report faults promptly to the Premises helpdesk.
• Undertake reactive cleaning and ensure waste is disposed of appropriately.
• Support grounds maintenance tasks, including gritting and external duties.
• Assist the wider estates team to ensure smooth daily operations.

Job description

We're looking for a proactive, approachable and highly visible Campus Support Officer to join our Premises & Security team. This is more than a facilities role - it's an opportunity to positively influence student experience, contribute to a safe and inclusive learning environment, and play a vital part in the day-to-day life of our campus community.

The post holder will undertake assigned tasks and discharge their responsibilities effectively and efficiently to a high professional standard.

Hull College provides high-quality education & training for school leavers & adults, offering a wide range of vocational study programmes, Apprenticeships & degrees.

As one of the largest vocational institutes of its kind in the region, we have one focus - to create careers, not courses. We pride ourselves on this approach & are committed to ensuring our learners acquire the relevant skills, knowledge, attitudes & experience to progress in life, whether that is to seek employment in the industry of their choice or step up to higher education & university.

While dedicated to delivering the very best experiences to our learners, we also extend the same commitment to our staff. We have worked hard to create an environment where all of our staff, no matter what their role, are empowered to inspire & support our vision to create better futures for the people of Hull.

Responsibilities of our Campus Support Officer:

Campus Safety & Student Support

• Provide a visible presence around campus, promoting positive behaviour in line with College values.
• Support staff with student organisation and conduct matters.
• De-escalate conflict and manage incidents professionally and sensitively.
• Encourage attendance and engagement in classes and enrichment activities.
• Provide information, advice and guidance to students, referring to internal and external support services where appropriate.
• Support safeguarding, health and safety, and welfare procedures at all times.
• Assist with emergency procedures, including fire evacuations and welfare support.

Security & Compliance

• Lock and unlock buildings in accordance with security procedures.
• Act as a key holder and ensure access arrangements are managed safely.
• Maintain awareness of campus activity and implement appropriate security measures.
• Conduct fire alarm testing and ensure safety systems and signage are fully operational.
• Support safe evacuation procedures in partnership with the Duty Manager.

Estates & Operational Support

• Provide porterage services including moving equipment, furniture and parcels.
• Carry out minor emergency repairs within competence and safety limits.
• Report faults promptly to the Premises helpdesk.
• Undertake reactive cleaning and ensure waste is disposed of appropriately.
• Support grounds maintenance tasks, including gritting and external duties.
• Assist the wider estates team to ensure smooth daily operations.

Personal attributes

• Calm, approachable and confident in engaging with young people.
• Professional, practical and proactive.
• Able to remain composed under pressure.
• Committed to safeguarding and promoting positive behaviour.
• Flexible and adaptable in a dynamic environment.
• Team-oriented with a strong sense of responsibility.

Full Driving Licence

Hull College is committed to safeguarding children and vulnerable adults. All colleagues are expected to contribute to the delivery of their safeguarding strategy and values. In addition, these posts require the colleague to undertake an enhanced disclosure check by the Disclosure and Barring Service.

Please note that this post is subject to regulated activity.

We at Hull College prioritise digital proficiency; all new staff should either be skilled or open to training, looking forward to hearing from you on the last point.

Working Hours: 32 hours per week, Fixed-term for 3 months or until post-holder return

Salary: £24,794 FTE per annum (Actual Salary: £21,443.46 per annum)

Annual Leave: 31 days per annum (excluding bank holidays and up to 3 additional discretionary days over the Christmas/New Year period)