Campus Safety Officer

CME Consults, LLC; Newcastle-under-Lyme; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading educational institution is seeking a Campus Safety Officer to ensure a safe and inclusive campus for students and staff. The role involves patrolling, responding to emergencies, and providing first aid. Ideal candidates will have customer service experience and a UK full driving licence. This position offers a competitive salary of £15.06 per hour with additional benefits.

Benefits

Generous annual leave

Excellent staff pension scheme

Access to professional development

Discounted health & fitness facilities

Qualifications

• Experience working in a customer focused environment.
• Ability to resolve challenging/sensitive issues.
• UK full car Driving licence is necessary.

Responsibilities

• Conduct both proactive and reactive patrols.
• Deliver customer-focused service in accordance with policies.
• Attend and provide first aid support.
• Respond to service calls including emergency incidents.

Skills

Customer service experience

Conflict resolution

Calmness under pressure

Job description

Overview

These roles represent an exciting opportunity to join Keele Universitys Directorate of Student Support and Success. The Directorate consists of a range of specialist services that ensures students are supported and able to thrive within the academic environment, and we are looking for a Campus Safety Officer to support us maintain a safe, welcoming, and inclusive campus environment for our students, staff and visitors.

SALARY: £15.06 per Hour (inclusive of market supplement) + Generous Benefits (see below)

LOCATION: Keele, Staffordshire

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 42 hours per week (12 Hour Shifts 4 on x 4 off basis). The hours of work are based on 12-hour shifts, on a 4 on 4 off basis, working alternate periods of 4 days on, 4 rest days, 4 nights and 4 rest days in rotation. Working hours will normally be based on 6am-6pm days, and 6pm-6am nights.

DRIVING LICENCE: You will need a Full Driving Licence.

Job Description

As a Campus Safety Officer you will join the Campus Security Safety Team, which is often the first point of contact for calls for service from students and staff on campus. This is a varied and challenging role that requires high levels of customer service and the ability to think dynamically and flexibly, whilst engaging and working alongside other internal and external services and will necessitate strong interpersonal and problem-solving skills.

THE UNIVERSITY

Keele University is renowned for its exciting approach to higher education, innovative research, beautiful campus, strong community spirit and excellent student experience. With a turnover in excess of £170 million, over 12,500 students and a total staff of approximately 2000, the University provides high quality teaching across a wide range of academic and vocational subjects and promotes world-class research.

Duties

Your Duties As a Campus Safety Officer Include

• Team Collaboration: Work within a team to provide a 24-hour response service in line with designated working hours
• Campus Security: Conduct both proactive and reactive patrols on foot and by vehicle, ensuring campus safety and providing a visible, reassuring presence for students and staff
• Customer Service: Deliver a high standard of customer-focused service in accordance with university policies and procedures
• Risk Management: Dynamically risk assess and prioritise service calls, responding appropriately in line with training and policies
• First Aid Response: Attend and provide first aid support as required, in line with training
• Student Welfare: Work with Residence Life Managers to address and respond to student welfare concerns, crises, and call-outs, both in and out of hours
• Support for Resident Advisers: Assist Resident Advisers in managing student-related issues to ensure appropriate responses
• Early Intervention: Support the resolution of potential student discipline issues at an early stage
• Incident Response: Respond to service calls, including emergency incidents requiring engagement with external emergency services
• Reporting: Complete written or electronic reports
• Control Room: Receive, triage, and manage responses to calls for assistance/incidents, ensuring appropriate referrals and follow-up actions
• System Monitoring: Monitor and respond to communication systems and software
• Event Support: Undertake Campus Support Team duties during university events such as conferences, graduations, open days, enrolments, and demonstrations
• Traffic Management: Assist with vehicle flow and car park use across the campus

Essential

CANDIDATE REQUIREMENTS

• Experience of working in a customer focused environment
• Experience of successfully resolving challenging/sensitive issues and problems
• Experience of successfully resolving difficult or confrontational situations
• Ability to stay calm and react with empathy and professionalism whilst under pressure
• UK full car Driving licence

Desirable

• S.I.A Licence (Door Supervisor)
• Manual Handling Training/Knowledge
• Fire Safety training/competency
• First Aid at Work Qualification
• Experience of working in a similar environment

Benefits

The University recognises that its success depends upon the contribution and dedication of its talented staff. In return, we have a competitive benefits package available, including:

• Generous annual leave entitlement with opportunities to purchase additional leave.
• Excellent staff pension scheme
• Access to continued personal, professional and career development
• On site outstanding nursery
• Discounted health & fitness facilities on site
• Cycle to work scheme (subject to eligibility)

The University is committed to operating flexible working practices wherever possible.

Keele University values equality and diversity across our workforce and to ensuring our staff community is reflective of the diversity of our student population. In support of these commitments the University welcomes applications from individuals of Black, Asian and ethnic minority backgrounds for all roles.

NO AGENCIES PLEASE

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JOB REF: AWDO-P13866

This job is being advertised by AWD online on behalf of Keele University

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