Campus Receptionist

Ulster University; Derry/Londonderry; On-site; GBP 26,000; Full time

Job summary

Ulster University is seeking a Campus Receptionist to provide a welcoming reception service to students, staff, and visitors. This full-time role, based in Derry~Londonderry, requires strong customer service skills and the ability to efficiently handle a variety of enquiries.

Benefits

Family-friendly working environment

Flexible working arrangements

Commitment to gender equality initiatives

Qualifications

• Experience in a customer-facing role.
• Ability to respond to enquiries efficiently.

Responsibilities

• Provide a professional reception service for all campus visitors.
• Assist with access control queries and issue security passes.
• Support conferences and events on campus.

Skills

Customer Service

Communication

Problem Solving

Initiative

Job description

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Role: Campus Receptionist Department: Estates Services Grade: 3 (£25,204 per annum) Responsible to: Facilities Services Manager Campus: Derry~Londonderry Closing Date: 02 July 2025 at 23:30 Reference Number: 036587 (Full-Time / Fixed-Term until 10 May 2026)

• ABOUT US
• We are a university with a national and international reputation for excellence, innovation and regional engagement, making a major contribution to the economic, social and cultural development of Northern Ireland. Our core business activities are teaching and learning, widening access to education, research and innovation and technology and knowledge transfer.
• THE ROLE
• The post holder will provide a professional, welcoming and knowledgeable reception service to all students, staff and visitors to Ulster University.
• ABOUT YOU
• You will provide a welcoming reception service for individuals and groups arriving on campus and deliver an exceptional level of customer service to all students, visitors and guests of the university.
• You will respond efficiently to a broad range of enquiries in person, as well as by email and telephone, providing accurate information, and using initiative to resolve issues or complaints in a timely manner while signposting any issues that require further investigation.
• You will assist students and staff with access control queries and take responsibility for the issue and retrieval of security passes to all visitors, ensuring compliance with appropriate University policies and procedures.
• You will provide support for conferences and events on campus when required including welcoming and orientating guests and helping with other event activities. Further information can be found in the candidate briefing document, available to download from the advert on the Ulster University Jobs portal. Ulster University holds a Silver Athena SWAN Award in recognition of our commitment to advancing Gender equality. You can read more about what this means on our University website. The University has a range of initiatives to support a family-friendly working environment, including flexible working. The University is an equal opportunities employer and welcomes applicants from all sections of the community, particularly from those with disabilities. Appointment will be made on merit.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Higher Education

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