Campus Receptionist

Cardiff Metropolitan University; Cardiff; On-site; GBP 10,000 - 40,000; Part time

Job summary

Cardiff Metropolitan University is seeking a part-time Campus Receptionist to provide exceptional service to students and visitors. This role involves welcoming visitors, responding to inquiries, and supporting university events. Ideal candidates will have strong customer service skills, be proficient in Welsh, and effectively multitask. Enjoy benefits like generous annual leave, a pension scheme, and opportunities for career development.

Benefits

25 days annual leave, increasing to 30 days

Local Government Pension Scheme

Family friendly policies

Access to library and digital services

Award winning sports and fitness facilities

Qualifications

• Excellent customer care skills and experience in a customer-focused environment.
• Confident in using Welsh language for professional communication.
• Ability to multitask and support various inquiries.

Responsibilities

• Welcome visitors and understand their needs.
• Provide a superb telephone service and respond to calls.
• Assist with events and support attendees.

Skills

Customer Care

Organisational Skills

Welsh Language

Clear Communication

Teamwork

Tools

Microsoft Office

Job description

To ensure that our Environment and Estates teams continue to provide an excellent service to visitors, colleagues and students we’re looking for a Campus Receptionist. As our Campus Receptionist you will gain a detailed understanding of the University and use your excellent customer care skills to provide an efficient and timely service.

We Are Recruiting For One Part-time Position

30 hours Cyncoed Campus 12:00- 18:00 (Mon - Fri)

You’ll Play a Key Role By

• Welcoming visitors to the campus, building an understanding of their needs and supporting their travel to destinations throughout our campuses.
• Providing a superb telephone service, responding to internal and external calls and providing support.
• Assisting with events taking place on campus and supporting attendees.
  
  

What You’ll Bring

With an excellent understanding of how to provide superb customer care and experience of working in a customer focused environment you’ll be able to support enquiries in a courteous, helpful and informed manner. You’ll use your telephone experience to answer calls and transfer them to the appropriate department or individual.

Your outstanding organisational skills will be key to your success in this position as you’ll be able to support multiple simultaneous tasks and priorities whilst providing timely support. You’ll be confident in your Welsh language skills, able to communicate in a professional manner and support service users with their queries.

Additionally, You’ll Have

• A working knowledge of Microsoft Office packages including, Word, Excel and Outlook.
• Clear communication skills written, over the telephone and in-person, able to interact with and manage the expectations of a variety of service users.
• Brilliant team working skills, able to communicate with priorities with colleagues and work as a cohesive team to provide a fantastic service.
  
  

Why join Cardiff Metropolitan University?

We are a values-based University. We are proud of our culture, and we are there for our people. Our community spirit is the golden thread that underpins our values and behaviours. We support and embrace inclusion that enables everyone to feel respected and able to perform at their best. By joining our university, you'll find yourself in a unique environment where a wealth of knowledge and resources are readily available, supporting you with your career development.

We Offer Excellent Benefits Such As

• Annual leave of 25 days Annual leave of 25 days, rising to 30 days after 1 years’ service, plus 12 bank holiday / concessionary days.
• Membership of the Local Government Pension Scheme with generous monthly contributions.
• Excellent family friendly policies - take a look on our Policy Hub page.
• Opportunities to learn and develop your skills with access to library and digital services facilities.
• Award winning sports and fitness facilities with subsidised membership and cycle to work salary sacrifice scheme.
  
  

Contact us

For more information about the role please contact Lowri Patten on [e-mail].

All applications must be submitted online.

The person specification will be used as a tool for shortlisting; so please make sure you use this information when writing your application. You can find useful hints and tips about how to apply by visiting our Application Guidance page.