Campus Police Dispatcher (Entry Level OK)

Worcester Polytechnic Institute; Worcester; On-site; GBP 40,000 - 50,000; Full time

Job summary

Worcester Polytechnic Institute is seeking an entry-level Campus Police Dispatcher. This role involves responding to emergency and non-emergency calls, operating security systems, and assisting campus patrol staff. Ideal candidates will have strong communication skills and a dedication to safety, with compensation aligning with industry standards. Opportunities for professional development and benefits are included.

Benefits

Paid time off

Health/dental/vision coverage

Retirement matching

Insurance

Tuition assistance

Fitness center access

Wellness resources

Flexible hours

Discounts

ERG participation

Qualifications

• Completion of dispatch and field training programs required.
• Candidates must pass an oral interview and background check.
• Physical ability to perform essential job functions is necessary.

Responsibilities

• Operate a multi-line telephone system and handle emergency calls.
• Monitor alarms and security systems.
• Assist with parking and traffic enforcement.

Skills

Communication

Interpersonal Skills

Dependability

Multitasking

Education

High School Diploma or equivalent

Tools

IMC software

Campus police software

Job description

Job Title: Campus Police Dispatcher (Entry Level OK)

Location: Worcester

Department: Campus Safety

Division: Worcester Polytechnic Institute - WPI

Job Description Summary

The Campus Police dispatcher serves as a non-sworn member of the Campus Police department. Responsibilities include answering emergency and business-related calls, operating radio communications, monitoring security systems, data entry, processing parking permits, assisting with card access systems, and welcoming visitors. Additional duties involve supporting campus patrol staff with public safety services.

Entry-level candidates interested in law enforcement careers are encouraged to apply.

Compensation ranges from $40,000 to $49,920 annually, based on experience. Benefits include paid time off, holidays, health/dental/vision coverage, retirement matching, insurance, tuition assistance, fitness center access, wellness resources, flexible hours, discounts, and ERG participation.

Responsibilities

1. Operate a multi-line telephone system.
2. Handle emergency and routine calls, providing information and resources.
3. Document calls and incidents using IMC software.
4. Monitor alarms and security systems.
5. Coordinate service requests with university partners.
6. Provide courteous service at the police service window.
7. Relay sensitive information to authorized personnel.
8. Assist with parking and traffic enforcement.
9. Deliver community safety services and promote positive campus relations.

Requirements

• High School Diploma or equivalent.
• Successful completion of an oral interview and background check.
• Good moral character and suitability for public safety roles.
• Dependability, excellent communication, and interpersonal skills.
• Ability to multitask and work efficiently under stress.
• Proficiency with campus police software.
• Ability to pass NCIC/LEAPS/CJIS and Clery training.
• Availability to work all hours and in various weather conditions.
• Maintain professionalism under stress.
• Physical ability to perform essential job functions.
• Valid driver’s license.
• Completion of dispatch and field training programs.

Additional Information

This position is classified as United States (Non-Exempt) under FLSA.

WPI is an Equal Opportunity Employer committed to diversity and inclusion, ensuring a campus free of harassment and discrimination.