Campus Finance Support Officer

ICMP; London; On-site; GBP 25,000 - 31,000; Full time

Job summary

ICMP is seeking a Campus Finance Support Officer to join the Finance team in London. The role involves supporting students and managing financial operations, including billing and collection of student debts. Candidates should have strong customer service skills and a good understanding of financial processes to enhance the educational experience.

Benefits

Attractive benefits

Qualifications

• Strong understanding of accounting for receivables.
• Experience with UK Funding Agencies.
• Ability to manage student payment queries.

Responsibilities

• Manage complete lifecycle of student debt.
• Ensure timely billing and effective collections.
• Address finance-related queries from students.

Skills

Customer-centric service

Attention to detail

Communication

Teamwork

Education

Relevant financial qualifications

Tools

Sage

Job description

AD Education UK is a growing network of leading creative education institutes in the UK. The group’s institutions are united around strong values and sharing a vision for creativity and innovation within creative media education. With over 40 years of pioneering and sector-leading experience, our graduates can be found throughout the music, film, games and wider creative media sectors, winning prestigious awards and employed within the highest echelons of their respective creative fields. Our market-leading portfolio of schools includes The Institute of Contemporary Music Performance (ICMP) and SAE Institute UK.

Location: London
Contract Type: Permanent
Hours: Full-time- 37 hours per week
Salary: Up to £30,451 depending on experience
Closing Date: 31/07/2025

About Us

AD Education UK is the UK group within the AD Education European Group based in France.

AD Education UK comprises of SAE UK, ICMP and UK holding companies, including the SAE Europe Franchise. SAE UK and ICMP have merged to one regulated provider with the Office for Students.

SAE UK, with campuses in London, Liverpool, Leeds, Glasgow and Leamington Spa, is part of the SAE global brand. SAE Institute was founded in 1976 and is a globally operating higher education provider focused on creating a talent pipeline for the creative media industries. The SAE network of campuses spans over 28 countries on six continents with more than 40 campuses.

ICMP, Institute of Contemporary Music Performance, has campuses in London, Liverpool and Leeds and has been developing and delivering music education and training to students of contemporary music since 1986. ICMP has time limited - Degree Awarding Powers accredited by the Office for Students.

The Institute of Contemporary Music Performance (ICMP) is seeking a proactive and detail-oriented Campus Finance Support Officer to join our dedicated Finance team. This is an exciting opportunity to play a key role in supporting our students and ensuring smooth financial operations across the institution.

About the Role

The Campus Finance Support Officer is responsible for the complete lifecycle of the student debt, including working with stakeholders and supporting teams to achieve timely billing, effective collections, accurate reporting and resolution of outstanding balances in line with institutional policies.

Key Responsibilities

• Help new students by addressing queries in the finance inbox.
• Active debt chasing and regular reporting to the finance team as discussed with AR manager.
• Proactively address and identify student payment queries in line with ICMP payment policy and T&Cs.
• Regular follow up with students on missed payment plans and collection of such payments onsite, via the telephone and email.
• Changes to SLC portal through change of circumstances and clearing of old queries.
• Strong understanding and addressing of government agency payment terms and funding gap issues in line with ICMP policies.
• Resolving or escalating tuition fee related student disputes and shortfalls.
• Work in a flexible manner, undertaking such other duties and tasks as reasonably requested.
  

Other

• Always work and act in accordance with ICMP values, adhering to all policies and procedures.
• Promote and ensure safe working practices and team well-being.
• Always demonstrate and promote professional and ethical behaviour and appearance.
• Work cooperatively and flexibly with the team and campus team to support periods of absence, workload peaks and undertake other duties and tasks as required.

Key Performance Indicators

• Accuracy and timely completion of tasks. Administration of general queries responded accurately and promptly, all completed in line with procedure and deadlines.
• Evidence of a professional, customer-centric service provided to the team, students, and colleagues.
• Familiarity and adherence with ICMP policies and procedures.
• Positive colleague feedback of working flexibly as a supportive and productive member of the team.
• Maintenance of a safe, professional, clean and productive working environment, with all health and safety activities completed diligently and in line with timescales.
• Always representing the campus in a professional manner that enhances the image and reputation for the team, campus and the SAE brand in general.
• All duties are carried out and completed on time and as directed.
• Strong understanding of accounting for receivables and reconciliation of month end account. This includes raising of invoices, preparing reports, collaboration with general ledger and resolving queries.

Person Specification

Essential

• Accuracy and timely completion of tasks. Administration of general queries responded accurately and promptly, all completed in line with procedure and deadlines.
• Evidence of a professional, customer-centric service provided to the team, students, and colleagues.
• Familiarity and adherence with ICMP policies and procedures.
• Positive colleague feedback of working flexibly as a supportive and productive member of the team.
• Maintenance of a safe, professional, clean and productive working environment, with all health and safety activities completed diligently and in line with timescales.
• Always representing the campus in a professional manner that enhances the image and reputation for the team, campus and the SAE brand in general.
• All duties are carried out and completed on time and as directed.
• Strong understanding of accounting for receivables and reconciliation of month end account. This includes raising of invoices, preparing reports, collaboration with general ledger and resolving queries.

Desired

• Knowledge and experience with UK Funding Agencies, working in the SLC portal.
• Knowledge and experience with accounting packages (Sage).

Why Work With Us?

At ICMP, we’re passionate about supporting talent and fostering a culture of professionalism, creativity, and inclusivity. You'll be joining a collaborative and supportive team with a shared mission to deliver an exceptional educational experience for our students.

Apply Today
If you thrive in a fast-paced, people-focused finance environment and want to make a real impact at a leading creative institution, we’d love to hear from you.

Please see full job description here.

Note: ADE is an equal opportunities employer and welcomes applications from all sections of the community. ADE is committed to safeguarding and promoting the welfare of young people and vulnerable adults. Successful candidates will be required to obtain a satisfactory enhanced DBS disclosure.

A wide range of attractive benefits