Campaign Manager

JR United Kingdom; Slough; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading B2B demand generation company is seeking a Campaign Manager to drive client success in supporting APAC clients. The role requires managing campaign inquiries and fostering relationships by delivering impactful marketing strategies using integrated technologies. You will partner with sales leaders and ensure client satisfaction through effective communication and innovative solutions.

Qualifications

• 1-2+ years experience in Customer Success or similar roles is required.
• Experience with Salesforce or equivalent CRM platforms is necessary.
• Advanced proficiency in Excel and PowerPoint is expected.

Responsibilities

• Act as the first escalation point for client campaign inquiries.
• Coordinate campaign execution with integrated tools for demand generation.
• Transform campaign data into actionable insights for clients.

Skills

Customer Success

Salesforce

Excel

PowerPoint

Detail orientation

Oral communication

Written communication

Analytical skills

Job description

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Founded in 2010, we’ve been recognized as a "Best Places to Work" and have offices in the US (Boulder), UK (London) and India (Chennai). However, we are a remote-first company with employees across the globe!

About Pipeline360:

Pipeline360 is an industry leader in B2B Demand Generation, providing innovative solutions like Content Syndication, Display, and Branded Demand. We help companies accelerate growth by delivering impactful marketing strategies and measurable outcomes.

We are seeking a UK-based Campaign Manager to support our APAC clients.

Key Responsibilities

• The first escalation point for all client campaign inquiries and custom requests in a client-facing environment.
• Partner with sales leaders as a trusted advisor for all client campaign needs.
• Partner with the Global Campaign Operations team members to ensure frequent updates across all assigned client accounts are delivered (pacing, build progress, etc.).
• Enhance the value of our products and services while cultivating trusted advisory relationships with assigned clients.
• Coordinate campaign execution using integrated tools and technologies for demand generation and display platforms.
• Establish a regular cadence with internal teams and key customer stakeholders to track the achievement of agreed-upon business objectives.
• Act as the point of contact and launch manager for client campaigns within your book of business.
• Transform campaign data into actionable insights, offering solutions aligned with clients' technical and business objectives.
• Create presentations and lead KOC, QBR, etc. calls directly with clients regarding Campaign Strategy and execution.
• Proactively spot optimization opportunities and partner with sales to develop strategy and partnerships with clients.
• Lead clients (new and existing) through overseeing implementations, integrations, maintenance, and expansion.
• Swiftly address various client requests. Facilitate communication among internal departments, providing updates on status, technical requirements, campaign progress, and issue resolution.
• Identify cross-functional resources to implement sustainable solutions.
• Use data analysis to identify how your team will meet company objectives and arrive at the best opportunities for success.
• Collaborate with peers to create and enforce best practices for the team and for campaign processes.
• Act as an extension of the team to ensure client happiness.
• Other duties as assigned.

Qualifications

• 1-2+ years experience in Customer Success, Professional Services, or equivalent client-facing roles.
• Experience of 1 year or more with Salesforce or other CRM platforms is necessary.
• Proficiency in Excel or PowerPoint at an advanced level is also expected.
• Willingness to travel for client visits as required by circumstances
• Strong attention to detail
• Strong oral and written communication skills
• Ability to utilize resources efficiently
• Desire to work collaboratively with the leadership team
• Strong quality assurance skills
• Ability to drive customer conversations towards successful outcomes