Campaign Manager

Informa Group Plc.; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading B2B technology company in Greater London is looking for a detail-oriented Campaign Manager to coordinate campaigns from inception to completion. You will build relationships with clients, ensuring outstanding campaign performance while juggling multiple priorities. Candidates should have experience in customer service or sales administration, alongside excellent communication and organizational skills. This role offers growth opportunities and a positive workplace culture.

Benefits

25 days annual leave

Company funded private medical cover

Flexibility to work from home

Employee Assistance Program

Qualifications

• Experience as a Customer Service Representative or Sales Administrator.
• Professional phone manner and client management skills.
• Ability to handle multiple deadlines and projects simultaneously.

Responsibilities

• Build strong relationships with advertisers and agencies.
• Coordinate receipt of online creative materials.
• Provide regular order status and performance updates to Sales Representatives.

Skills

Customer Service experience

Excellent communication skills

Strong organizational abilities

Familiarity with Excel

Reliability

Problem-solving abilities

Job description

Do you want to develop your career and make an impact in the fast-growth, fast-moving B2B technology space?

At Informa TechTarget, you’ll collaborate and grow alongside some of the industry’s most respected experts. You’ll work with leading brands and be exposed to world-shaping innovations. You’ll apply your energy and intellect to helping clients be faster to market and faster to revenue.

We’re a vibrant community of world-class practitioners – over 2000 colleagues strong – with offices in 19 locations around the world. We’re traded on Nasdaq and also part of Informa PLC, a global leader in business-to-business events, digital services, and academic research in the FTSE 100who are #3 in Glassdoor's Best Places to Work 2025 UK list.

About Informa TechTarget

Informa TechTarget (Nasdaq: TTGT) informs, influences and connects the world’s technology buyers and sellers, to accelerate growth from R&D to ROI.

With an unparalleled reach of over 220 highly targeted technology-specific websites and more than 50 million permissioned first-party audience members, Informa TechTarget has a unique understanding of and insight into technology markets.

Underpinned by those audiences and their data, we offer expert-led, data-driven, and digitally enabled services that deliver significant impact and measurable outcomes to our clients. We provide our customers with:

• Trusted information that shapes the industry and informs investment
• Intelligence and advice that guides and influences strategy
• Advertising that grows reputation and establishes thought leadership
• Custom content that engages and prompts action
• Intent and demand generation that more precisely targets and converts

Our organization is committed to sustainability, diversity, wellbeing, and ethical working practices. Visit informatechtarget.com and follow us on LinkedIn.

This role is based in our 240 Blackfriars Road office.

Are you a detail-oriented professional who thrives in a fast-paced environment? Join our team as a Campaign Manager and become the vital link between our clients and their campaign success!

About the Role

As a Campaign Manager, you'll be the driving force behind exceptional customer experiences. You'll coordinate campaigns from inception to completion, ensuring every client receives the attention and results they deserve. Your keen eye for detail and ability to juggle multiple priorities will help build lasting client relationships and deliver outstanding campaign performance.

What You'll Do

Onboarding & Campaign Setup

• Build strong relationships with advertisers and agencies to create a loyal customer base
• Coordinate receipt of online creative materials to meet all campaign deadlines
• Communicate effectively with Sales, CSM, and Product Ops teams about campaign status and execution
• Respond promptly to customer inquiries via phone and email with a supportive, solution-focused approach
• Provide regular order status and performance updates to Sales Representatives
• Ensure accurate revenue forecasting and recognition on a weekly basis
• Set up automated reporting systems and manage manual client reporting deliveries
• Develop and execute effective campaign fulfillment strategies
• Monitor campaign delivery with regular quality assurance checks and optimize performance
• Deliver weekly product/client reporting with actionable insights
• Process campaign changes while setting proper expectations around impact and timing
• Handle lead returns while maintaining system accuracy
• Secure necessary proof of delivery and complete month-end close tasks

Qualifications

What You'll Bring

• Experience as a Customer Service Representative or Sales Administrator
• Excellent communication skills, both written and verbal
• Strong organisational abilities and attention to detail
• A familiarity withExcel spreadsheets
• Reliability and collaborative spirit
• Professional phone manner and client management skills
• Ability to handle multiple deadlines and projects simultaneously
• Quick thinking and decisive problem-solving abilities

Additional Information

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

TechTarget, Inc., doing business as Informa TechTarget, including its subsidiaries is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, colour, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.If you would like to request reasonable adjustments or accommodationsto assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence.

Informa TechTarget complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable federal, state or local law.

Our benefits include:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world