CAMHS Team Lead Administrator

Saarthy Travel Solutions; Gloucester; On-site; GBP 27,000 - 31,000; Full time

Job summary

A healthcare organization in the UK is seeking an experienced Administrator to lead their administrative team. The role involves managing workloads, ensuring compliance with service standards, and supporting the delivery of mental health services to children and young people. Ideal candidates will have experience in administration, strong interpersonal skills, and a team-oriented approach. This is a full-time permanent position offering a salary between £27,485 to £30,162 a year.

Qualifications

• Proven experience in an administrative role.
• Experience managing a team is desirable.
• Experience within healthcare or mental health administration is a plus.

Responsibilities

• Lead a team of administrators to provide efficient administrative service.
• Monitor referral/appointment pathways to reduce delays.
• Provide flexible support across the service.

Skills

Excellent interpersonal and communication skills

Strong organisational skills and attention to detail

Ability to work independently and collaboratively

Tools

Business Intelligence reports and database management

Job description

Overview

The Child and Adolescent Mental Health Service (CAMHS) is seeking a motivated and experienced Administrator to take on a leadership role within our administrative team. This position offers an excellent opportunity for someone who wishes to develop their skills in supervisory management while playing a key role in supporting the delivery of high-quality mental health services to children and young people. As the Admin Lead, you will manage a team of administrative staff, provide guidance, support, and oversight to ensure the smooth running of the service, own team workload management, monitor performance, and contribute to staff development through coaching and mentoring. You will develop a thorough understanding of CAMHS processes, particularly the referral-to-treatment pathway, ensuring that all administrative activities align with service standards, compliance requirements, and operational objectives. By leading by example and fostering a supportive and productive team environment, you will play a key role in maintaining the efficiency, effectiveness, and professionalism of the CAMHS administrative function. Please note: Secondments will be considered, but applicants must seek their manager's approval before applying.

Responsibilities

• Lead a team of administrators, ensuring the provision of a comprehensive, consistent and efficient administrative service.
• Develop a thorough understanding of the processes relating to referrals and treatment pathways for Children & Young People.
• Review service provision with clinical colleagues to ensure the administrative function supports proactive patient management along their pathway and within Local and National Access Targets.
• Monitor referral/appointment pathways with appropriate Line Management to reduce delays in patient pathways and escalate concerns as required.
• Promote best practice standards by developing, implementing and providing advice and guidance to staff on administrative principles and processes to facilitate efficient management of administration services.
• Provide flexible support across the service; ensure clinical services are delivered efficiently and that children, young people and families receive a seamless and timely service.
• Maintain confidentiality at all times.

Qualifications

• Essential: Proven experience in an administrative role; excellent interpersonal and communication skills; strong organisational skills and attention to detail; proficiency in working with Business Intelligence reports and database management is desirable; positive, can-do attitude and ability to work independently and collaboratively.
• Desirable: Experience of managing a team; experience within healthcare or mental health administration; previous experience in a supervisory or team lead role.

About Us

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people\'s homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust. Our staff surveys show high engagement and positive perceptions of care and safety, and we continue to prioritise becoming a Great Place to Work with top-quartile performance.

Other Details

Employer: Gloucestershire Health and Care NHS Foundation Trust
Location: Acorn House, Horton Road, Gloucester GL1 3PX
Band: 4
Salary: £27,485 to £30,162 a year
Contract: Permanent
Working pattern: Full-time