CAMHS Crisis Care Team Administrator

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 24,000 - 26,000; Full time

Job summary

An exciting opportunity awaits in the Child and Adolescent Mental Health Services (CAMHS) Crisis Care Team. Join a dedicated group of mental health practitioners recognized for their exceptional patient care. As a Team Administrator, you'll provide vital administrative support, ensuring smooth operations and excellent service delivery to young people in crisis. This role offers a chance to contribute to a compassionate team committed to making a difference in the lives of children and families. If you're organized, communicative, and ready to take on a rewarding challenge, we invite you to apply and help shape the future of mental health care in our community.

Benefits

Flexible working

Professional development opportunities

Employee assistance program

Health and wellbeing initiatives

Qualifications

• Experience in NHS or health administrative roles is preferred.
• Proficient in Microsoft Office, especially Word, Excel, and Outlook.

Responsibilities

• Provide administrative support to the Crisis Care Team.
• Manage referrals, appointments, and maintain patient records.

Skills

Organizational skills

Communication skills

NHS administrative experience

Minute taking

Microsoft Office proficiency

Interpersonal skills

Education

Good level of general education

ECDL qualification

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

We have vacancies in the following sectors

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Main area: Child and Adolescent Mental Health, Community. Team Administrator. Grade Band 3 Contract Permanent Hours

• Full time
• Flexible working

37.5 hours per week (9am-5pm, Monday-Friday. Flexible working requirements will be considered.) Job ref: 349-MCH-6888464C*

Site: Carol Kendrick Centre, Wythenshawe Town South Manchester Salary: £24,071 - £25,674 per annum, pro rata Salary period: Yearly Closing: 02/01/2025 23:59

Job overview

An exciting opportunity has arisen for a motivated individual to join the Child and Adolescent Mental Health Services (CAMHS) Crisis Care Team. Our team recently won the Clinical Team of the Year award at the RMCH Awards Ceremony, highlighting our dedication to exceptional patient care.

The successful candidate will provide high-quality and efficient administrative support to our team. The Crisis Care Team is a new service within Manchester Foundation Trust's CAMHS directorate. We are a dedicated group of mental health practitioners and support staff, offering community support to young people and their families experiencing a mental health crisis.

You should be able to use your own initiative, work under pressure, meet strict deadlines, and possess excellent organisational and communication skills. Previous administrative or secretarial experience within a health or hospital setting would be advantageous.

If you are enthusiastic about supporting a dynamic and compassionate team, apply today and help us continue delivering outstanding crisis care!

Main duties of the job

Join Our Award-Winning Crisis Care Team!

The successful candidate will support the clinical members of the Crisis Care Team. As we continue taking our first steps as a service, you will have the opportunity to contribute to the creation of a variety of administrative tasks to ensure the smooth running of the service and the best possible experience for children, young people, their families, and carers.

You will play an important role within the team, helping to maintain and, when necessary, improve good working practices. Your responsibilities will include coordinating clinical activity such as managing referrals and appointments, providing secretarial services including typing letters and reports, organising team members' diaries and maintaining accurate patient records.

Working for our organisation

MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Detailed job description and main responsibilities

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [e-mail].

We’re looking forward to hearing from you!

Person specification

Qualifications

• Good level of general education and English and numeracy skills.
• NHS experience. ECDL qualification, or relevant experience with common computer applications.

Experience

• Experience in setting up computer files and spreadsheets.
• Involvement in supporting Audit activity.
• NHS/Health administrative experience. Familiarity with hospital records system.
• Experience of minute taking and accurate recording of meetings.

Skills and Attributes

• Good oral and written communication skills
• Ability to prioritise competing tasks effectively.
• Good speed/accuracy level of keyboard skills.
• Good interpersonal skills in order to liaise effectively with people at all levels.
• Minute taking skills
• Ability to respond appropriately to young people and their families who may contact the service in crisis.

Knowledge

• Comprehensive knowledge of Microsoft packages including Outlook, Word, and Excel.
• Knowledge of secretarial procedures
• Good written and spoken English.
• Diary management and appointment booking using manual and computerised systems.
• Knowledge of Trust policies and procedures.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Name: Martin Mullett Job title: Crisis Care Team Leader Email address: [e-mail] Telephone number: 0161 529 6131 Additional information:

Please feel free to contact the team on 0161 529 6131 for any further information. If the team leaders are not available, our lead administrator, Simone, will be happy to talk to you.