Call Operator - Ringwood

Careline Support Ltd; New Forest; On-site; GBP 23,000 - 27,000; Full time

Job summary

A leading company, Careline Support Ltd, is expanding its call handling team, looking for a Careline Operator to assist retired homeowners across the UK. This fulfilling role involves managing emergency calls and providing stellar customer service. Flexible hours and a supportive team environment make this a great job opportunity for compassionate individuals.

Benefits

Overtime opportunities

Supportive and friendly team

Extensive training

Free on-site parking

Qualifications

• Excellent customer service skills, especially over the phone.
• Flexible to work on a roster basis.
• Good standard of written and spoken English and IT skills.

Responsibilities

• Taking incoming calls from retired homeowners responding to emergencies.
• Logging calls into a CRM system and ensuring information accuracy.
• Liaising with Lodge Managers in retirement developments.

Skills

Customer service skills

Telephone based experience

Good common sense

Calm in a crisis

Empathetic listening

Job description

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This position is known internally as 'Careline Operator'

Location: Ringwood, Hampshire, BH24 3FA - office based

Salary: Circa £23,000 per annum, pro rata, dependent on experience, plus Company benefits

Hours: Variety of hours, full-time or part-time

Shifts: Preference for 4 on / 4 off, we would be delighted to explore options at interview

We are delighted to be expanding our call handling team at Careline Support Ltd and are looking for a personable, motivated and diligent person to join our amazing team.

Why work for us?

Overtime opportunities

Supportive and friendly team

Extensive training from your initial induction and throughout your career

Bright, contemporary offices based in Ringwood

Free on-site parking

Rewarding work; you’ll be making a positive difference every day

And, if you’re just starting out in your career, you can gain valuable work experience with a respected company, excellent for your long-term career aspirations!

About the role

You’ll be taking incoming calls from retired Homeowners right across the UK, responding to a variety of situations including emergencies (eg, accidents, fires, floods), fire panel alarms, security entry calls or speaking to people keen to hear a friendly voice

Logging each call into our CRM system and ensuring information is accurately recorded

Remaining alert to ensure you are ready and available for your next customer

Liaising with Lodge Managers, based within our retirement developments

A flexible, friendly and responsive approach is essential.

No sales, just great customer service!

There is no better feeling than making a difference to someone’s life and that is exactly what we do here at Careline Support Ltd each and every day.

Company Values - TORCH – Trust – Openness – Respect – Communication - Honesty

About you

We are looking for people with excellent customer service skills, especially those with telephone based experience, such as emergency control room, contact / call centres, telephone marketing, hospitality or similar

You will be a great listener and communicator, motivated, reliable, resilient, empathetic, calm in a crisis and with good common sense!

You'll be flexible to work on a roster basis inclusive of some weekends and Bank Holidays

A good standard of written and spoken English and IT skills is essential

About us

Established in 2020, Careline Support Ltd provides a telephone support service to over 10,000 retired Homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement. We are committed to maintaining a first-class level of service at all touch points. The creation of Careline has enabled us to elevate our service and our amazing call handling team ensures that no-one is alone in an emergency. Working from our modern offices in Ringwood, Careline are breaking the mould of other call centre environments.

We are looking for the very best people to join our business, so if you feel you have the skills and attributes to make a difference and you want to be part of our success story, apply today.

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